06/23/2026
One of the many benefits of apartment living is the expectation that maintenance issues will be handled promptly. But what happens when those promises are ignored?
Our clients had just moved into a brand-new apartment complex when a leak from the unit above began. Despite repeated opportunities to investigate, maintenance failed to address the issue or inspect for water damage. Over time, our clients began experiencing a range of unexplained serious health problems.
A second leak revealed toxic black mold growing inside the wall cavity behind her kitchen sink. Recognizing the danger of black mold, our clients immediately had the apartment tested for mold. Multiple species of toxic mold were found in the air, inside the HVAC system, and throughout the wall cavities. They were forced to abandon the apartment and nearly all of their belongings.
That’s when they called Jennifer A. Neal, Attorney at Law. Alongside Travis Headley, Julie Matsen, and their team, Jennifer fought to hold the responsible parties accountable. Through their efforts, the property management companies, the owner, and the plumbing contractor responsible for installing the plumbing were brought to the table, and our team secured justice for our clients with a $625,000 settlement.
No one should have to choose between their health and their home. We’re proud to have helped our client obtain the accountability and compensation they deserved.