06/24/2026
Our phones are currently down, and we will let you know as soon as they are up and running. We apologize for the inconvenience!
8:30 PM UPDATE:
Service has been restored.
If you are experiencing any issues, please report them by calling our tech support line at 252-399-2200 or by submitting a Fix-It Wilson ticket: https://iframe.publicstuff.com/ #?client_id=1000026
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6 PM UPDATE:
At this time, some customers are still experiencing intermittent issues. Our staff is actively working to resolve those issues and will continue to work until full restoration is achieved.
Today's outage was caused by two unique, unrelated issues from our wholesale internet service providers. When service went down, our team began troubleshooting immediately and was able to turn up a new connection to restore many services here in Wilson. We are continuing to investigate what happened today with our providers and will take steps to prevent an incident like this in the future.
We apologize to everyone who was inconvenienced by today's outage. We appreciate your support and patience with us as we've navigated this rare occurrence.
If you are experiencing service issues, please report them by calling our tech support line at 252-399-2200 or by submitting a Fix-It Wilson ticket: https://iframe.publicstuff.com/ #?client_id=1000026
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5 PM UPDATE:
At this time, service for some Greenlight members has been restored. Some customers are continuing to experience intermittent issues. Our staff is actively working to resolve those issues, and will continue to work until full restoration is achieved.
Today's outage was caused by two unique, unrelated issues from our wholesale internet service providers. When service went down, our team began troubleshooting immediately and was able to turn up a new connection to restore many services here in Wilson. We are continuing to investigate what happened today with our providers and will take steps to prevent an incident like this in the future.
We apologize for everyone who were inconvenienced by today's outage. We appreciate your support and patience with us as we've navigated this rare occurrence.
If you are experiencing services issues, please report it by calling our tech support line at 252-399-2200 or by submitting a Fix-It Wilson ticket: https://iframe.publicstuff.com/ #?client_id=1000026
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12 PM UPDATE: The internet outage is still ongoing. Our team is working diligently to restore service, but the timeframe for restoration remains unknown. We appreciate your patience and support as we work towards a resolution.
Phone service to Greenlight and the Fix-It Wilson app has been restored.
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9 AM UPDATE: We are currently experiencing an outage that is affecting all Greenlight subscribers. This outage is also affecting our phone support line.
Our team is actively investigating this issue. We apologize for any inconvenience this may cause and appreciate your patience with us.
We will post updates as they are available. We do not have an estimated time of restoration at this time.
City of Wilson, NC - Government
