10/14/2026
A customer just refused to pay an invoice. Before you escalate, get your paper trail in order.
Unpaid invoices are harder to sort out when nobody can find the contract, the amounts, or the last message.
- Review the contract and payment terms.
- Confirm the amount owed.
- Check what notices were sent.
- Save every invoice and message.
- Weigh your options before anything escalates.
Send this to whoever sends invoices at your company.