Feefo

Feefo Hi. We’re Feefo. We help consumers and businesses make the right decisions. This means that you can trust Feefo.

For consumers, with Feefo you can be assured of reading the opinion of people that matter - genuine customers of specific companies. Genuine, because you are only invited to rate and review once you have made a purchase. For businesses Feefo is safe, secure and simple and, as it matches back to buyers, you can be 100% confident that the reviews you receive are from only genuine customers. Feefo strives to be the most trusted provider of Ratings and Reviews.

01/09/2026

Give customers the confidence to make faster purchase decisions without the endless scrolling.

🚀 Introducing AI Trending Topics

AI Trending Topics helps surface the product themes that matter most, automatically grouping review content into clear, easy-to-browse topics like fit, quality, comfort and value.

That means customers get answers faster, teams spend less time digging through feedback, and your products have more opportunities to stand out in AI-powered search experiences.

✅ Highlight key buying factors
✅ Surface sentiment instantly
✅ Turn review content into a competitive advantage

Learn more: https://eu1.hubs.ly/H0xYQ4l0

What if you could stop spending hours digging through customer feedback and instantly uncover what shoppers are really s...
28/08/2026

What if you could stop spending hours digging through customer feedback and instantly uncover what shoppers are really saying about your products?

That's exactly what Sandals achieved with Feefo's Product Sentiment Analysis, cutting feedback analysis time by 89% while gaining deeper insights across their product catalogue.

From pinpointing recurring product issues to understanding the drivers behind positive sentiment, Product Sentiment Analysis helps teams turn thousands of reviews into clear, actionable insights.

Don't just take our word for it. See how Sandals is putting customer feedback to work 👉 https://eu1.hubs.ly/H0xRKNs0

Want to see how it works? Discover Product Sentiment Analysis: https://eu1.hubs.ly/H0xRL1p0

🌳🌳🌳 500,000 trees planted.That's the milestone we're about to reach through Treefo.When we launched in 2023, we wanted b...
27/08/2026

🌳🌳🌳 500,000 trees planted.

That's the milestone we're about to reach through Treefo.

When we launched in 2023, we wanted businesses to be able to do even more with their customer feedback. We offered something positive for the environment.

Fast forward to today and, thanks to hundreds of clients and their customers, we're on the verge of planting our 500,000th tree with our partner Ecologi.

What's even more remarkable is the pace.

We celebrated 250,000 trees planted last year. Reaching 500,000 just one year later means we've doubled our impact in twelve months.

Every review left with Treefo contributes to something bigger than a rating or a comment. It's helping create a lasting environmental legacy.

Thank you to everyone who's helped make that possible. Here's to the next 500,000. 🌱

How do you know whether a customer review reflects a genuine customer experience?With most platforms you don’t.Some revi...
26/08/2026

How do you know whether a customer review reflects a genuine customer experience?

With most platforms you don’t.

Some review platforms allow anyone to leave feedback without proof of purchase, which leaves businesses exposed to unverified claims, making it harder to protect your reputation and build genuine trust with customers.

Feefo reviews are 100% purchaser-verified, so your customers can be confident that feedback comes from genuine buying experiences.

Learn more about the difference between purchaser-verified and open reviews: https://eu1.hubs.ly/H0xRSjS0

Retailers: what makes new products stand out online?IFA Berlin is where retail meets innovation. Whether you're onboardi...
25/08/2026

Retailers: what makes new products stand out online?

IFA Berlin is where retail meets innovation. Whether you're onboarding new brands, launching new product ranges, or planning for peak trading, your review strategy can play a critical role in building trust and driving conversion.

Take our customer, EE Store. By using Feefo's review syndication network, they were able to:

☑️ Increase the visibility of product reviews across their website
☑️ Boost conversions with verified customer feedback
☑️ Build trust with authentic reviews from real customers

Want to learn how purchaser-verified reviews can help turn product launches into sales?

🤝 Connect with Steve Jones and Liz Reid at IFA for a coffee and a chat.

14/08/2026

Turn customer insights into meaningful connections.

By connecting Feefo with platforms like HubSpot, Klaviyo, Salesforce, and WhatsApp, plus so many more, you can deliver personalised communications across every stage of the customer journey and make every interaction count.

👉 Discover our integration platforms and explore how Feefo connects with 600+ tools to help you create smarter, more personalised customer experiences: https://eu1.hubs.ly/H0xFnLs0

12/08/2026

"It's the features that were never going to be massive ROI hitters, but actually make a huge difference in terms of efficiencies internally."

One of our favourite takeaways from Thora Kehoe recently discussing AI and innovation 👏

With AI tools helping teams build and ship solutions faster than ever, some of the biggest wins are coming from ideas that may never have made it to the top of the development backlog.

Read our blog below on how we can support your AI Visibility:
https://eu1.hubs.ly/H0xBW8g0

What AI use case has surprised you the most recently?

05/08/2026

How do product leaders really feel about AI?

For Feefo's Chief Product Officer, Thora Kehoe, it's a mixture of excitement and overwhelmed. With new AI developments emerging almost daily, the challenge isn't keeping up with everything, it's focusing on what matters most for your business.

In the below clip, Thora discusses:
✅ How AI supports day-to-day work
✅ The changing expectations of customers and consumers
✅ Why AI is helping teams move faster than ever before

Watch now to hear why the past year has marked a major shift from AI being a future concept to a business priority. 👇

Interested in finding out how Feefo supports your AI visibility? Read the below 👇
https://eu1.hubs.ly/H0xsLN80

22/07/2026

"It's gone from future thinking to 'you must act now.'"

The pace of AI innovation is changing the way we work, build products and meet customer expectations.

In this clip from our Women in Leadership event, Thora Kehoe, Chief Product Officer at Feefo, shares how she's cutting through the noise and focusing on where AI can make the biggest impact.

Watch the conversation below and hear why leaders are embracing AI with both excitement and urgency.

Interested in how we support your AI visibility? Read below:
https://eu1.hubs.ly/H0x5KlQ0

21/07/2026

Your star rating is the result. Customer feedback holds the reason.

In our upcoming Product Spotlight OnDemand Webinar, we'll show you how to move beyond surface-level metrics and quickly identify the trends, issues and opportunities hidden within thousands of customer reviews.

Join Charlie Newman and Michael O'Malley to learn how AI-powered insights can help you:
✅ Improve customer satisfaction
✅ Prioritise product improvements
✅ Spot issues before they impact your rating
✅ Make faster, data-driven decisions

💬 Drop your questions below for our experts to answer on 29th July.

Find out more below:
Tag Analytics:
https://eu1.hubs.ly/H0x2K_j0
Product Sentiment:
https://eu1.hubs.ly/H0x2L0h0

Address

Feefo Barn Heath Farm, Heath Road E
Petersfield
GU314HT

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

020 3362 4209

Website

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