The Complaints Resolver

30/05/2026

It's a Sky News Money Problem Mailbag special this weekend!
This week I helped readers tackle a range of consumer rights and money disputes, including:

👟 How to get your money back when a pair of expensive trainers falls apart after just a few uses
📦 "Royal Mail is ghosting me after losing my £1,200 parcel"
🚐 "I'm being chased about a parking fine for a van I sold years ago"

Consumer disputes can be frustrating, but knowing your rights can make all the difference.

You can read the latest Money Problem Mailbag here.
https://news.sky.com/story/money-latest-news-car-tax-spring-statement-tariffs-cuts-interest-rate-wages-mortgage-growth-gdp-13040934?postid=7945073

Today in Money: we look at the problems and disputes you've sent in and see what we can do to fix them. Go through those below - and let us know what you think in the comments.

29/05/2026

This week's Sky News Money Blog problem was an interesting case I was asked to look at. Have you bought something that didn't last long and clearly didn't do what it said on the tin? I explain how I would deal with it (and I don't take no for an answer!).
https://news.sky.com/story/money-problem-how-to-get-your-money-back-when-a-pair-of-expensive-trainers-doesnt-last-13548174

Can we help a reader get money back after their expensive trainers were damaged after three runs?

17/05/2026

Still a pinch me moment seeing my own byline in The Sunday Times.

If someone had told me 10 years ago that I’d one day be writing for the Sunday Times Ask The Experts, I honestly wouldn’t have believed them.

A reminder that hard work, consistency and backing yourself can open doors you never imagined possible.

15/05/2026

Some wins are sweeter than others. This woman was falsely accused of stealing an iron and offered £200 in vouchers. I stepped in and won her £1,000 cash to settle it. An expensive iron and mistake, especially when I'm involved!

I don't accept low-ball offers and fob offs, and neither should you 💥👊

26/04/2026

If you’re in a dispute, organisation wins cases.
Emails. Receipts. Timelines.
The better your evidence, the stronger your position.

24/04/2026

CONSUMER TIP OF THE DAY
Set reminders for free trials the moment you sign up to cancel a few days before they expire so they don't auto-renew. Also make sure the tick box to auto-renew is unticked.

23/04/2026

From writing my book to handling real-life cases, one thing is constant. People don’t realise how strong their consumer rights are. Knowledge is power & my knowledge isn't common knowledge!
https://amzn.to/2TK4A8G

22/04/2026

Are you looking for a second-hand car? It's the second biggest purchase you're ever likely to make, yet it creates the most complaints. You can read my tips to protect yourself here on the
Sky News Money Blog.
https://news.sky.com/story/four-tell-tale-signs-your-second-hand-car-has-a-secret-past-13534502

The chance of making an expensive mistake in the second-hand car market can be high, so it pays to do your research.

20/04/2026

I'm delighted to be shortlisted as a Finalist for Consumer Champion of the Year 😊

I've never forgotten my 'why', and my passion for consumer rights is rooted in fairness and justice, particularly for the most vulnerable in raising awareness of consumer rights and helping them get the outcome they deserve.

19/04/2026

ICYMI: Have you had an unfair parking ticket issued at an airport? I explain how you can cancel them on the Sky News Money Blog based on a technicality you probably haven't heard of.
https://news.sky.com/story/the-loophole-that-could-help-you-avoid-parking-fines-13494194

Money blog regular and complaints expert Scott Dixon explains a legal loophole that could help you avoid parking fines at airports.