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Thinking about using WhatsApp for customer support?More and more small businesses are using WhatsApp to communicate with...
22/06/2026

Thinking about using WhatsApp for customer support?

More and more small businesses are using WhatsApp to communicate with customers, but it's not always obvious what information is shared, who can see what, or what happens if team members leave.

In this new blog post I look at:

* WhatsApp Business vs personal WhatsApp
* Customer groups and communities
* What customers can see
* Team access and admin controls
* What happens when a VA or team member leaves
* Data privacy considerations

If you're considering WhatsApp as part of your customer support, it's worth understanding how it works before you switch it on.

https://koffeeklatch.co.uk/whatsapp-customer-support-small-business/

Do you use in your business, or do you prefer email and Facebook groups?

14/06/2026

Please remember you already have what you need for data privacy complaints in your data privacy policy mini course that comes with your data privacy policy.

No need to worry. Just log into the zone and find it.

Your support period in my desk updates

13/06/2026

Dutch cities are installing tiny staircases inside storm drains specifically so hedgehogs can climb out after falling in overnight. 🦔🇳🇱🌿

Hedgehogs are highly active at night and frequently fall into urban storm drains while foraging, with no way to escape on their own. Cities across the Netherlands began adding small stepped exits to drain walls, giving the animals a route to freedom before they exhaust themselves or starve.

The Netherlands is home to a declining hedgehog population, and this small but meaningful intervention has been championed by wildlife charities as an easy, low-cost solution cities everywhere could adopt. It's one of the most quietly brilliant acts of urban wildlife design in recent memory.

We post the animal news that everyone is talking about, follow so that you don't miss out.

13/06/2026
12/06/2026

The guilt working mothers carry is heavy. The fear that their absence at home is damaging their children. The worry that choosing a career means failing as a mom.

A Harvard Business School study of over 100,000 men and women across 29 countries suggests the opposite is true. Compared to women whose mothers stayed home full time, daughters of employed mothers are 21% more likely to be employed themselves, 29% more likely to hold supervisory roles, and earn roughly $1,880 more per year.

But the financial gains are only part of the story. These daughters also develop something deeper. Resilience. The ability to handle discomfort, bounce back from failure, and push through challenges without waiting for someone to rescue them.

Here is what the data suggests. Daughters of hard working moms learn discipline by watching their mothers manage competing demands. They understand that life is not always easy because they saw their mother lean into difficulty instead of avoiding it. They do not rely on others for validation because their mother modeled self worth built from within. And they handle conflict better because their mother showed them how to stay present even when exhausted.

One of the most striking findings involves sons of working mothers. They spend an extra 50 minutes each week caring for family members and hold significantly more egalitarian views about gender roles than sons of stay at home moms. Having an employed mother shapes how these boys treat their future partners and children.

The research also found that adult children of working moms report being just as happy as adult children of stay at home moms. The guilt that mothers carry about harming their kids is not backed by the data.

As Harvard professor Kathleen McGinn put it, "Women should make the choice to work based on whether they want or need to work, not based on whether they are harming their children, because they are not".

Your daughter is watching you. Not with resentment. With admiration. She is learning that women can build careers, manage households, show up for family, and still be present. That lesson is not damaging her. It is building her.

12/06/2026

Of course you could just call it "memories" - we all have a shelf life, and we can pick and choose from the shelves at our leisure. We are our own librarians in the language we choose.

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