Consumer Credit Legal Service WA Inc.

03/06/2026

Think AI knows your consumer rights? Think again.

AI can be a useful starting point for information, but when it comes to consumer law, it doesn't always get it right.

This recent Commissioner’s post from Consumer Protection WA highlights cases they have recently seen cases where AI incorrectly advised consumers they were entitled to refunds, repairs or replacements when Australian Consumer Law did not apply. In some cases, AI even cited legal cases that were irrelevant – or didn't exist at all. https://www.wa.gov.au/government/announcements/the-commissioner-how-reliable-ai-when-it-comes-consumer-law

Before lodging a complaint, disputing a debt, or making decisions based on consumer rights information, make sure you're relying on trusted sources.

At CCLS, we know that understanding your rights can be confusing. If you're facing a consumer issue and aren't sure where to turn, seek advice rather than relying solely on AI-generated information.

If you're experiencing a consumer issue and need advice, CCLS provides free and confidential advice.

📞 (08) 9221 7066
🕘 Monday to Friday, 9:00am – 4:00pm

29/05/2026

CCLS is closed Monday 1st of June for WA Day.

Please refer to our website: www.cclswa.org.au for general information, letter templates and fact sheets.

Our telephone advice line will be back online from 9:00am on Tuesday 2nd of June

We wish everyone a happy and safe long weekend.

29/05/2026

This week, the CCLS team came together to livestream the National Reconciliation Week Breakfast from Boorloo (Perth).

The Breakfast was an opportunity to pause, reflect, listen and learn alongside communities across WA, and to continue the important conversations at the heart of this year’s National Reconciliation Week theme, .

This year’s theme reminds us that reconciliation is not something we observe from the sidelines. It calls on all of us to actively contribute to respectful relationships, truth-telling, and meaningful change in our workplaces, communities and everyday lives.

We thank the organisers and speakers for sharing their stories, knowledge and perspectives, and we remain committed to continuing our own reconciliation journey through learning, reflection and action.

27/05/2026

National Reconciliation Week 2026 | 27 May – 3 June

This National Reconciliation Week, we reflect on what it means to be All In, the theme for NRW 2026.

At CCLS, we know that financial and consumer rights don't exist in a vacuum. Economic exclusion and financial abuse can manifest in unique ways within Aboriginal and Torres Strait Islander communities, and meaningful reconciliation must include access to justice and consideration of the features and needs of the community.

We are proud to be on our own reconciliation journey through our Reflect Reconciliation Action Plan, guided by our values of respect, compassion, collaboration, trustworthiness, and innovation.

We acknowledge the Whadjuk people of the Noongar Nation, the traditional owners of the land on which we work.

This week, we commit to listening, learning, and continuing to walk alongside First Nations communities because reconciliation is everyone's responsibility. We are All In.

🔗 Learn more about our RAP: cclswa.org.au/ccls-reflect-reconciliation-action-plan

27/05/2026

Yesterday on National Sorry Day, we paused.

The CCLS team and our Hay Street Hub community came together to watch Genocide in the Wildflower State, a powerful and confronting film that reminds us why truth-telling matters.

As we head into National Reconciliation Week 2026, we are All In. That means facing our history honestly and committing to do better every single day.

We acknowledge the Whadjuk people of the Noongar Nation and pay our deepest respects to all Stolen Generations survivors and their families.



Community Legal WA
Ruah Legal Services and Mental Health Law Centre
Women's Legal Service WA
Circle Green Community Legal

22/05/2026

Volunteer as a paralegal with CCLS

Are you a penultimate or final year law student looking for hands-on legal experience while making a real difference in the community?

Volunteering with CCLS gives you the opportunity to interact directly with clients, conduct legal research, and contribute to meaningful advice and advocacy work.

You’ll gain valuable experience in a busy legal environment while supporting people with financial and consumer law issues.

Interested in volunteering?
👉 Learn more: www.cclswa.org.au/volunteer-with-us/

21/05/2026

This week, members of our CCLS team laced up and joined the legal community for the Law Access Walk for Justice in celebration of Law Week!

The walk brought together members of the legal profession, the judiciary, and community organisations to celebrate the incredible pro bono work of WA's legal sector and raise vital funds for Law Access, a charitable organisation connecting people who cannot afford a lawyer with the support they need.

This year, 770 people came together to make a real difference, raising over $160,000 to help expand access to pro bono legal support for those who need it most.

We are proud to stand alongside so many dedicated advocates working towards a fairer, more inclusive legal community.



Law Access

20/05/2026

What our volunteers say about volunteering at CCLS…

Want to know what it’s like to volunteer at CCLS?
Check out more information and volunteer testimonials at www.cclswa.org.au/volunteer-with-us/

18/05/2026

It's National Volunteer Appreciation Week, and we couldn't let it pass without celebrating the incredible people who make the work of CCLS possible - our volunteers.

Every week, our volunteers give their time, skills, and expertise to help everyday Western Australians navigate some of the most stressful moments of their lives, dealing with debt, scams, financial abuse, and more. Without them, so many people across WA would face these challenges alone.

Thousands of hours. Countless lives changed. We simply could not do this without you.

To every volunteer who has given their time and care to our Telephone Advice Line and beyond... thank you, thank you, thank you. You are the heart of what we do.

Want to get involved? We'd love to hear from you 👉 cclswa.org.au/volunteer-with-us/

13/05/2026

CCLS welcomes the progress of Federal Parliament’s inquiry into the relationship between domestic, family and sexual violence (DFSV) and su***de.

This reflects what we see on the frontline every day. Su***de risk in DFSV context is not purely a health issue.
Many of the people we support are living with the impact of coerced debt and financial abuse, creating a deep sense of pressure and entrapment.

Community legal centres play a critical early intervention role, supporting people before issues escalate.

We will continue to advocate for safer systems and reforms that better support people experiencing DFSV.

Keep up to date: https://www.aph.gov.au/Parliamentary_Business/Committees/House/Social_Policy_and_Legal_Affairs/DFSVSu***dedata

For free, confidential, non-judgemental legal advice on financial abuse issues, please call our Financial Abuse Legal Service (FALS)
📞 Call (08) 9221 7066 (please ask for FALS)
🕘 Mon–Thu, 9am–4pm

If you or someone you know needs help, please contact the services below:
• Su***de Call Back Service:1300 659 467
• 1800 Respect: 1800 737 732
• Lifeline: Call 13 11 14
• Beyond Blue: 1300 224 636
• MensLine Australia: 1300 789 978
• 13YARN: 13 92 76
• Kids Helpline: 1800 551 800
• Headspace: 1800 650 890

The Standing Committee on Social Policy and Legal Affairs adopted an inquiry into the relationship between domestic, family and sexual violence (DFSV) and su***de on 28 October 2025, following a referral from the Minister for Social Services, the Hon Tanya Plibersek MP. Advice fo