02/06/2026
CONSTRUCTIVE DISMISSAL - EMPLOYEES SHOULD HAVE A THICK SKIN
In Maleka v Boyce NO & Others (2026) 47 ILJ 839 (CC), the employee was part of ADT’s executive committee and reported to the managing director of ADT (“the MD”). Ahead of the planned acquisition of ADT by the Fidelity Security Group (“FSG”), the employee was informed that ADT had appointed a new financial director (“the FD”), and that, once ADT was acquired by FSG, the FD would also oversee the IT portfolio which the employee headed. This meant that the employee would no longer be reporting to the MD, but to a person on his level, the FD. The employee resigned before the changes to his working conditions were implemented, and alleged that the unilateral change to his conditions of employment had rendered his employment so intolerable that he had no option but to resign.
A commissioner at the CCMA found that the employee’s argument that the change in his reporting line constituted a demotion, which made his continued employment intolerable was without substance, in view of the fact that his title, position on Exco, salary, roles and responsibilities remained the same. The commissioner also concluded that because the proposed change had not materialised, and the employee failed to exhaust ADT’s internal grievance procedures, which he was required to follow, he was not constructively dismissed. The Labour Court agreed with the findings of the CCMA, and dismissed the employee’s application for review.
On appeal, the Labour Appeal Court found that the employee could have averted his resignation and properly resolved the dispute, and that his failure to pursue other feasible remedies short of resigning was not, objectively speaking, justified nor reasonable.
On further appeal, the Constitutional Court confirmed the three requirements for constructive dismissal namely: 1) the employee must have terminated the contract of employment, 2) the reason for the termination of the contract must be that continued employment had become intolerable for the employee, and 3) it must have been the employer who made continued employment intolerable.
With regard to intolerability the Court stated the following:
“[73] In my view, intolerability means something more than just conduct (on the part of the employer) or working conditions, which simply result in difficult, unpleasant or stressful situations for the employee. It would not be enough that the employer’s conduct is merely rude, uncompromising or unbecoming. Likewise, ‘even a breach of the employment contract, deductions from salary, or unfair disciplinary actions would not per se establish intolerability’. The employee would need to show that such conduct is characterised by what can objectively be construed as unendurable or agonising and he or she must show that the perpetrator is their employer. In other words, it must be clear that the employer’s conduct was the cause for complaint and that it brought the employee’s tolerance to a breaking point.
[74] It follows that termination in these circumstances must be a measure of last resort. As I pointed out already, and as the authorities show, the threshold for establishing intolerability under s 186(1)(e) of the LRA is high. And so it should be. This is to avoid an unhealthy situation in a workplace where employees, who have become disgruntled and dissatisfied for flimsy reasons, would simply walk out and thereafter claim a constructive dismissal. Such a situation would be at odds with the prescripts of fairness in labour practices, which requires that ‘an employee who is dissatisfied with his employer’s conduct, at first, offers the employer an opportunity to redress the dissatisfaction. Employees should refrain from hastily resigning and then arguing that the employment relationship had become unbearable”.
The Court also found that at its most fundamental level, the Labour Relations Act provides a mechanism for resolving disputes, which in turn helps to maintain harmonious employment relations. In instances where a grievance process is available to an employee, and which would, if applied, resolve the cause of complaint, the employee will ordinarily be required to follow it. The court therefore agreed with the CCMA’s finding that the employee’s failure to lodge a grievance counted against him. The Court found that the employee had failed to prove constructive dismissal.
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