04/07/2021
The Shipping Clerk/Cashier delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, Store members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
QUALIFICATIONS
• Prompt, reliable, and responsible
• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Willing and able to work 30 to 40 hours per week for a 6-day work week
• Able to cross sell and up sell products and services
• Able to work and complete tasks independently in a quick turn environment
• Detail oriented, organized, and able to multi-task
• Strong computer skills, including Microsoft Office and Adobe Suites
• Able to lift 50+ pounds
• Able to type 40+ words per minute.