10/31/2025
A New Scam Every Brand Should Know About
We recently uncovered a clever — and costly — scam through our work at ThornCrest Brand Protection, and it’s one every brand and e-commerce platform should be aware of.
Here’s the playbook:
A “customer” places multiple separate orders for the same product — often 10 or more. Once all the orders show as shipped, the buyer files a fraud report with their credit card company, claiming their account was compromised.
The bank reimburses them for all the “fraudulent” charges…
but by that point, the goods have already shipped — and the buyer turns around and resells everything on Amazon (or another marketplace).
The merchant loses both the product and the payment. The scammer walks away with free inventory and fresh profit.
It’s a sophisticated twist on traditional chargeback fraud, and it’s showing up more frequently in our investigations — especially among brands with strong consumer demand and easy resale value.
At ThornCrest, we’re helping brands trace these patterns, tighten their fraud controls, and collaborate with marketplaces and financial institutions to shut this down.
If you’re seeing unexplained chargebacks tied to bulk, same-SKU orders… this might be why.