10/15/2026
The most important part of my job doesn’t happen in a courtroom.
It happens at my desk, with a highlighter and a stack of medical records.
Insurance adjusters read those records looking for reasons to pay less: a missed appointment, a note that says “patient reports improvement,” a three-week gap nobody explained. So I read them first, looking for the same things, and for what the records get right about how someone was actually hurt.
It’s not the part of the job they put on TV. But it matters more than most people would guess.
— John W. Shaw, Law Office of John W. Shaw, PLLC · San Antonio, TX · (210) 272-7075