09/29/2022
The Customer Contact Specialist is the first point of contact for Customers and Affiliates. They are the conduit to enable smooth and direct communication from the initial contact and linking customers to the appropriate department. The Specialist is also a master at being able to answer quick enquiries via phone or online chat platforms.
The key duties and responsibilities of this position include, but are not limited to:
- Being the first point of contact for all incoming phone calls, web leads & online chat enquiries;
- Consistently positive and professional demeanour, especially when dealing with customers;
- Knowledge of internal systems to allow for solving of simple enquiries, including basic eFiling troubleshooting;
- Understanding of each department/role to ensure customers are directed accordingly for more complex issues;
- Handle general billing enquiries, and process client payments when needed;
- Ensuring all office supplies are stocked and/or ordered when necessary;
- Constantly looking for opportunities and ways to improve the Customer experience.
Work Hours:
This is a full time role of 40 hours per week on-site, with hours conducted from 8:45am to 5:15pm, Monday to Friday.
Proficiencies:
- All work is internet/computer orientated, so applicants must be confident with the use of Google Chrome, Gmail & Adobe.
- Experience with Quickbooks Online preferred, but not required.
This role is not limited to the above tasks and responsibilities and you may be required to perform tasks and adhere to expectations which are outside the scope of your role.
