Swift Legal

04/12/2024

Our First Satellite Office Is Now Open!

We're thrilled to share that we've opened a brand-new office in Los Angeles!

Situated in Glendale, our compact yet dynamic office is strategically located just two blocks from CT Corporation, one of the largest Agents for Service. Initially, our focus will be on providing Process Service (to CT Corporation), eFiling, and eRecording.

We're eagerly anticipating the next chapter in the Swift Legal story, and the chance to broaden our reach across California, all while continuing to deliver our trademark Swift service to you in more ways and locations than ever before!

10/20/2022

How do you intervene when your team has too much work & not enough staff?!

What do you do when your team has been handed more work, but you don’t have the staff to do it all? With the Great Resignation and a struggling economy, more and more team leaders are facing this question. They need to do more, with less. Fortunately, there are ways to get the most important items...

09/29/2022

The Customer Contact Specialist is the first point of contact for Customers and Affiliates. They are the conduit to enable smooth and direct communication from the initial contact and linking customers to the appropriate department. The Specialist is also a master at being able to answer quick enquiries via phone or online chat platforms.

The key duties and responsibilities of this position include, but are not limited to:

- Being the first point of contact for all incoming phone calls, web leads & online chat enquiries;

- Consistently positive and professional demeanour, especially when dealing with customers;

- Knowledge of internal systems to allow for solving of simple enquiries, including basic eFiling troubleshooting;

- Understanding of each department/role to ensure customers are directed accordingly for more complex issues;

- Handle general billing enquiries, and process client payments when needed;

- Ensuring all office supplies are stocked and/or ordered when necessary;

- Constantly looking for opportunities and ways to improve the Customer experience.

Work Hours:

This is a full time role of 40 hours per week on-site, with hours conducted from 8:45am to 5:15pm, Monday to Friday.

Proficiencies:

- All work is internet/computer orientated, so applicants must be confident with the use of Google Chrome, Gmail & Adobe.

- Experience with Quickbooks Online preferred, but not required.

This role is not limited to the above tasks and responsibilities and you may be required to perform tasks and adhere to expectations which are outside the scope of your role.

08/19/2022

The Customer Contact Specialist is the first point of contact for Customers and Affiliates. They are the conduit to enable smooth and direct communication from the initial contact and linking customers to the appropriate department. The Specialist is also a master at being able to answer quick enquiries via phone or online chat platforms.

The key duties and responsibilities of this position include, but are not limited to:

- Being the first point of contact for all incoming phone calls, web leads & online chat enquiries;

- Consistently positive and professional demeanour, especially when dealing with customers;

- Knowledge of internal systems to allow for solving of simple enquiries, including basic eFiling troubleshooting;

- Understanding of each department/role to ensure customers are directed accordingly for more complex issues;

- Handle general billing enquiries, and process client payments when needed;

- Ensuring all office supplies are stocked and/or ordered when necessary;

- Constantly looking for opportunities and ways to improve the Customer experience.

Work Hours:

This is a full time role of 40 hours per week, with hours conducted from 8:45am to 5:15pm, Monday to Friday.

Proficiencies:

- All work is internet/computer orientated, so applicants must be confident with the use of Google Chrome, Gmail & Adobe.

- Experience with Quickbooks Online preferred, but not required.

This role is not limited to the above tasks and responsibilities and you may be required to perform tasks and adhere to expectations which are outside the scope of your role.