10/28/2024
Just because you have a piece of paper that says you are able to do something (like a power of attorney), it does not mean that the person you give it to is going to comply. Should they? Probably. Will they? Varies by person and by company.
And your attorney does not have a magic wand to make them comply.
You (or your attorney) can ask nicely and explain what it is in their best interest to do what they are supposed to do. You can escalate the issue. If it is a big enough company you can involve their legal department. Your attorney can write a threatening letter.
But, at the end of the day, they might still refuse for completely inappropriate reasons. Then, generally, your recourse is to take them to court (which no one really wants to do.)
This is not what people want to hear, but it seems like it is what people need to hear.