Execs In The Know

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Execs In The Know Advocates of the Customer Experience Industry

For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects professionals to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at our Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities. Execs In The Know provides a platform for our Corporate Partners to make lasting connections and solve the issues they face in trying to better customer engagements across all channels.

🚨 Registration is officially OPEN for CRS Dallas, Las Colinas! 🤠We’re taking everything you love about CRS and bringing ...
10/09/2026

🚨 Registration is officially OPEN for CRS Dallas, Las Colinas! 🤠

We’re taking everything you love about CRS and bringing it to Dallas, March 10–12, 2027!

This year's theme, The Discipline of CX Reinvention, brings senior CX leaders together to explore how leading organizations are advancing people, purpose, and possibility.

What to expect:
đź‘Ą Candid peer conversations with fellow senior CX leaders
đź“Š Practical case studies showcasing real-world implementations
🧠 Interactive sessions & fresh perspectives from CX innovators
đź’ˇ Actionable insights you can take back and put into motion immediately

If you’re ready to connect, learn, and help shape what’s next in customer experience, CRS is the place to be!

Learn More:
https://execsintheknow.com/events/customer-response-summit-dallas-2027/?utm_source=socialmedia&utm_campaign=CRSDallasLearnMore&utm_medium=social

Customer Service Week is a chance to recognize the people behind every customer interaction. đź‘ŹThe agents answering the t...
10/07/2026

Customer Service Week is a chance to recognize the people behind every customer interaction. đź‘Ź

The agents answering the tough questions. The teams solving problems. The leaders supporting them and finding new ways to make the customer experience better.

Customer service takes empathy, patience, problem-solving, and a whole lot of dedication. This week, we’re celebrating the people who bring all of that to work every day.

Here’s to the people behind the experience!

Consumers are ready for AI, but they’re not lowering their expectations for great CX.67% of consumers are comfortable le...
10/05/2026

Consumers are ready for AI, but they’re not lowering their expectations for great CX.

67% of consumers are comfortable letting AI fully resolve their issue, yet only 27% feel today's AI tools actually deliver great customer care.

Closing this gap is critical. In our new 2026 CX Leaders Trends & Insights: Consumer Edition report, we dive into 80+ pages of data on confidence, trust, AI, channels, effort, loyalty, and the human experience.

➡️ Get the Full Report:
https://execsintheknow.com/knowledge-center/customer-experience-research/cx-leaders-trends-insights/cx-leaders-trends-insights-2026-consumer-edition/?utm_source=social&utm_campaign=CXLeadersConsumerEdition&utm_medium=socialmedia

And just like that, CRS Scottsdale has come to a close! 🌵We wrapped up the event with a great keynote from Phoebe Schult...
10/02/2026

And just like that, CRS Scottsdale has come to a close! 🌵

We wrapped up the event with a great keynote from Phoebe Schultz, Vice President of Customer Experience Operations at Zillow Group, who shared how Zillow turned a fragmented support ecosystem into a more unified experience, using AI, self-service, and intelligent routing while keeping the human element where it matters most.

It was the perfect way to close out an incredible week of conversations, connections, and memories with our community.

A huge thank you to all of our speakers, partners, and attendees for making CRS Scottsdale such a great event. We’re already looking forward to doing it all again!

See you in Dallas this March! 🤠

Still thinking about what a great night it was at the Wrigley Mansion! ✨Sharing a few more photos from last night’s CRS ...
10/02/2026

Still thinking about what a great night it was at the Wrigley Mansion! ✨

Sharing a few more photos from last night’s CRS Scottsdale evening event. From great conversations to an incredible setting, it was a fun night of connecting with our CX community.

A huge thank you again to our partner, TELUS Digital, for helping make such a memorable evening possible!

What a great way to kick off our final morning at CRS!Tracy Sedlak, Director of Contact Center Operations & Analytics at...
10/02/2026

What a great way to kick off our final morning at CRS!

Tracy Sedlak, Director of Contact Center Operations & Analytics at The Ritz-Carlton Yacht Collection, shared how her team uses AI to better understand guests and their needs earlier in the journey, giving advisors the insights needed to deliver more personalized, anticipatory service.

What a night at the Wrigley Mansion! ✨Last night, we came together for an unforgettable evening filled with great food, ...
10/02/2026

What a night at the Wrigley Mansion! ✨

Last night, we came together for an unforgettable evening filled with great food, live entertainment, and plenty of time to connect and enjoy each other’s company.

With the stunning mansion and beautiful views, it was the perfect way to unwind and make some more CRS memories.

A big thank-you to our partner, TELUS Digital, for helping make this incredible evening happen!

It’s hard to believe we’re already heading into the final day of CRS Scottsdale. Let’s make the most of it! 🙌

Where does CX strategy meet hands-on action? At the Innovations Lab! 💡✨After a full day of sessions, attendees stepped...
10/02/2026

Where does CX strategy meet hands-on action? At the Innovations Lab! 💡✨

After a full day of sessions, attendees stepped out of the ballroom and straight into interactive, real-world tech demos showcasing the future of customer experience.

A huge thank you to our partners (Clear Harbor, Amplify Total Experience, Collaborationroom.ai, Cresta, FLIP, Intradiem, Kustomer, Laivly, REGAL, Unwrap, and Vapi) and attendees for bringing so much curiosity and energy today.

At , creating an impact goes far beyond the sessions—giving back is built into who we are.We are beyond proud to share ...
10/01/2026

At , creating an impact goes far beyond the sessions—giving back is built into who we are.

We are beyond proud to share that Execs In The Know and our incredible community presented a $7,000 donation check to our local NAMI chapter (NAMI Valley of the Sun)!

In true Execs In The Know fashion, our community didn't stop there. In a matter of minutes, attendee donations pushed that total straight to $10,000, with even more donations expected to come in before CRS Scottsdale wraps up!

A huge thank you to everyone in our community who stepped up to support mental health resources and advocacy. You prove time and again that this community is about connection, leadership, and real impact.

We closed out Day 2 at CRS Scottsdale with a powerful keynote from Execs In The Know Advisory Board Member Todd Sale (Se...
10/01/2026

We closed out Day 2 at CRS Scottsdale with a powerful keynote from Execs In The Know Advisory Board Member Todd Sale (Senior Vice President, Customer Experience with Corpay).

In his speech, Todd challenged us to look inward and think about how we lead through pressure, uncertainty, and constant change. A great reminder that strong leadership starts with clarity, self-awareness, and creating an environment where people feel safe to do their best work.

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