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AI as the Middle Man: A New Role for Artificial Intelligence in Dispute Resolution
Artificial intelligence is increasingly entering fields traditionally built around human judgment. Dispute resolution may be one of the areas where its impact becomes particularly significant.
Much of the current discussion treats AI as a sophisticated “suggester”—a system capable of analyzing information, identifying options, and proposing possible solutions. But dispute resolution presents another potentially important role: AI can serve as a “middle man” between people who need to negotiate but may no longer be able, or willing, to communicate effectively with each other.
This distinction matters. A suggester advises one side. A middle man helps two sides move toward a common destination.
From AI Advice to AI-Facilitated Negotiation
Traditional mediation depends heavily on a neutral human mediator. The mediator does not normally decide the dispute. Instead, the mediator organizes communication, identifies disagreements, explores possible compromises, and helps the parties determine whether a mutually acceptable agreement can be reached.
AI can potentially perform parts of this process.
A well-designed system can separately collect each party's position, identify areas where they already agree, isolate unresolved issues, explain available options, and help translate competing demands into potential settlement terms.
In other words, AI does not necessarily have to replace the mediator. It can become part of the mediation infrastructure.
That concept is already being tested in divorce mediation.
DaiM and the Three Roles of AI
Nearly a year ago, California-based technology company Sage Forum Inc. launched DaiM — Divorce AI Mediation (godaim.co), an AI-assisted platform designed to help couples negotiate and document the terms of their divorce.
DaiM illustrates three different roles that artificial intelligence can play in dispute resolution: suggester, middle man, and assistant.
As a suggester, the platform can be used for a mock mediation session. A spouse can test a negotiation position or strategy before entering an actual discussion. Instead of simply asking a chatbot a legal question, the user can explore how a particular proposal may interact with other issues that must be resolved.
As a middle man, AI can help couples who are negotiating the terms of their divorce between themselves. Rather than forcing spouses to conduct every part of a difficult negotiation directly, the platform can structure their positions, identify agreements and disagreements, and help move the process toward proposed settlement terms.
The concept may be particularly useful in emotionally charged disputes. Sometimes the obstacle to settlement is not the absence of a possible compromise. It is the inability of the parties to communicate productively enough to reach it.
Finally, AI can operate as an assistant when a human mediator is already involved. Many parts of mediation are routine rather than inherently human: collecting information, organizing proposals, comparing positions, preparing drafts, tracking unresolved issues, and converting negotiated terms into structured documents.
Automating some of that work can allow the mediator to concentrate on the areas where human judgment is most valuable.
AI Should Not Have the Final Word
There is, however, an important boundary.
Divorce is not merely a negotiation. It is a legal process, and seemingly simple decisions can produce significant legal and financial consequences.
A spouse may agree to a provision without understanding its practical effect. A negotiated arrangement may be technically possible but highly unusual. A parenting provision may appear reasonable to the parties but create problems in practice. And an agreement that sounds fair conversationally may conflict with applicable legal requirements.
For that reason, AI should facilitate the process without necessarily becoming the final decision-maker.
DaiM follows this model by keeping a human review component at the end of the process. Where a human mediator is involved, the mediator remains part of the process. Where the parties negotiate without one, a third-party attorney can review the final draft of the marital settlement agreement and parenting plan and explain provisions that appear unusual, impractical, or potentially consequential.
The objective is not to substitute an algorithm for professional judgment. It is to use technology to reduce the amount of professional time consumed by tasks that do not necessarily require that judgment.
DaiM also incorporates safeguards intended to prevent parties from using the platform to negotiate terms that are impermissible under the law applicable to their jurisdiction.
The Economics of AI-Assisted Dispute Resolution
Cost may ultimately be one of the strongest arguments for this model.
Traditional dispute resolution can become expensive even before litigation begins. Professional mediation requires preparation and scheduled sessions, and parties represented by attorneys may also incur legal fees for counsel's participation and review.
AI can potentially change that cost structure by performing much of the preliminary and administrative work before expensive professional time is required.
DaiM currently offers a $99 option for pro se couples who have already agreed on the terms and conditions of their divorce and primarily need assistance moving those terms through a structured process. The company is also offering free use till 2027 for subscribing mediators, positioning the technology as a tool for professionals rather than solely as an alternative to them.
This may point toward a broader model for legal technology: AI does the volume work; humans exercise judgment.
Beyond Divorce
The concept does not have to end with family law.
Many disputes share the same basic structure. Two sides have competing positions. Some issues are already agreed upon. Others require negotiation. Information must be exchanged, proposals compared, compromises recorded, and eventually an agreement drafted.
Landlord-tenant disagreements, consumer disputes, small business conflicts, employment matters, contract disagreements, and certain insurance disputes could potentially benefit from variations of the same architecture.
The most important innovation may therefore be conceptual.
AI does not have to be the judge. It does not even have to replace the mediator.
It can sit between the parties.
The next generation of dispute-resolution technology may consequently be less about asking artificial intelligence, “Who is right?” and more about asking it, “Can you help these two people find something they can both accept?”
That is a fundamentally different role for AI—and potentially a much more useful one.
Disclosure: DaiM is a product of Sage Forum Inc.
https://jurelist.com/news/ai-as-the-middle-man-a-new-role-for-artificial-intelligence-in-dispute-resolutio-0fd9b177