09/30/2026
On my mind this morning is a difficult conversation I recently had to have with a client, who for reasons unforeseen at the beginning of his claim was not going to get the result he had hoped for. I had to call him to explain the turn of events and the impact on his claim.
File this under things I have learned in my 20+ years of practice and my 40-some trips around the sun:
Nobody likes uncertainty. The unknown is scary.
Injured workers navigating the unfamiliar landscape of Worker’s Compensation claims are certainly no exception to these truisms.
Clients appreciate direct, clear communication about what they should expect. Even if you’re delivering news they would prefer not to hear, as long as you have kept them informed and told them of the possibilities, I find folks are generally receptive to the news. In my practice I always strive to under promise and over deliver . And in my experience, well informed clients end up being Happy clients regardless of the outcome of their individual claim.
My client took the news in stride. We had discussed the possibility that something like what happened could happen.
We executed a pivot, and resolved the claim on the best terms possible under the circumstances. And the client was appreciative.
