04/10/2026
Sometimes it's not about the dollar amount, it's about getting a fair outcome.
A member came to us dealing with an ongoing issue with a vehicle repair. They had paid to fix the interior armrest, but the repair didn't hold. Even after a second repair during the warranty period, the issue came back again.
When the armrest failed a third time, the company said the warranty had expired-and expected the member to pay again.
After trying to resolve the issue on their own without success, the member reached out to our team.
We helped prepare and send a demand letter outlining the situation and requesting a refund.
Within 6 days, the company responded-agreeing to the request and apologizing for the faulty repair.
If a service isn't performed properly, you have may have options-even if a business claims a warranty has expired. Clear communication (and the right legal support) can make all the difference.
At Wagner, Falconer and Judd, we're here to simplify the process and help you move forward with confidence-no matter the size of the issue.
