11/16/2021
Do you like SVU, Criminal Minds, Law and Order, Dateline NBC? This is the perfect job for you. Ripped from the headlines, our court cases need your attention. Listen to the actual audio, proofread the attorney’s transcript and help keep our Judicial System flowing by becoming a part of the action.
The primary objective of Production Support personnel is to assign, track, receive, process and delivery orders accurately in a timely manner.
Daily duties include, but are not limited to:
Receive incoming orders
Assign all orders to be transcribed
Notate tracking software
Communicate needs with attorneys to ensure the transcripts are accurate and complete.
Assess audio quality, procure all audio for each date requested, provide accurate times for transcription.
Maintain support and communication with transcriptionists
Answer any emails and client inquiries regarding the orders
Maintain orders in tracking software
Ensure deadlines are met, file for time extension when necessary
Update clients on the status of orders
Complete all transcripts that are turned in to the Production Department
Ensure the accuracy of the transcripts to the orders
Send the transcripts to the appropriate parties
Provide extensions requests to billing
Daily communication with external clients such as Public Defenders Office, State Attorneys’ Office, Private Attorneys, etc.
Ongoing communication and teamwork with the Billing Department and Operations
Requirements:
Pride in your work
Strong and clear communication skills
Excellent Interpersonal skills
Ability to manage your time wisely
Ability to follow up with every pending assignment and external requests
Strong grammar skills
Must be able to effectively communicate by phone and email
Must be detail oriented and able to decipher information
