Community Mediation Center

Directions Website

Community Mediation Center We train online (for now) community volunteers and law students to co-mediate.

CMC is the best-kept secret in Knox County, providing excellent mediation services to people in conflict, regardless of their ability to pay, both remote and face to face. CMC provides mediation services and training to courts, schools, businesses, churches, community groups and individuals. Our services include:
• mediation process and space
• facilitation of group dialogue and decision-making
• R31 approved training for volunteers
• conflict management training for large and small organizations
• educational presentations
• continuing mediation and legal education training (CME & CLE)

We're excited to share the October issue of The Neutral Zone, our newly refreshed newsletter from Community Mediation Ce...
10/16/2026

We're excited to share the October issue of The Neutral Zone, our newly refreshed newsletter from Community Mediation Center.

Inside, you'll find stories from our volunteers and interns, a look at the impact of our mediation and training programs, updates on new initiatives, and a glimpse of what's ahead.

At the heart of all of it is a shared belief: conflict can be an opportunity for understanding, connection, and change.

Thank you to the volunteers, partners, supporters, and community members who make this work possible. We're grateful to be part of a community that continues to plant seeds of peace.

🌱 Read the October issue of The Neutral Zone:

Email from Community Mediation Center CMC Planting Seeds of Peace October 2026 Issue   THE NEUTRAL ZONE A TIME FOR REFLECTION As we close our fiscal year, we take this opportunity to celebrate our acc

We have been so busy this quarter with training and outreach activities!  From July-September we trained 162 people thro...
10/16/2026

We have been so busy this quarter with training and outreach activities! From July-September we trained 162 people through our workshops and Rule 31 trainings.

We have had a great quarter at CMC!  In addition to all this training and program work, we have continued to build our i...
10/15/2026

We have had a great quarter at CMC! In addition to all this training and program work, we have continued to build our internal infrastructure so that we can thrive and grow. We also upgraded the furnishings and equipment in our downtown office, improving comfort, accessibility, and day-to-day function for clients, volunteers, trainees, and staff. Life is good.

09/30/2026

If anyone in our mediation community has something they could donate to CareCuts, please do!

From Jen: The Tennessee Nonprofit Network Conference is going great! I’m learning a lot of tools and frameworks for nonp...
09/30/2026

From Jen: The Tennessee Nonprofit Network Conference is going great! I’m learning a lot of tools and frameworks for nonprofit leadership, and meeting lots of cool folks from across the state!!

From Jen: a couple nights ago, I had one of those parenting moments that could have gone very differently. We suddenly r...
09/29/2026

From Jen: a couple nights ago, I had one of those parenting moments that could have gone very differently. We suddenly realized it was a shower night, and we had forgotten to remind my son earlier in the day. For most kids, that might sound like a small thing. For him, it is not.

He does much better when he knows what the day is going to look like in advance, especially when something is difficult or unpleasant for him. A shower is one of his least favorite things. If he knows about it early, he has time to mentally prepare. If we tell him a couple of hours beforehand, or worse, announce it at the last minute, it can feel much bigger. So when we reminded him that he needed to shower, he got upset. “You know how much I need a good warning,” he said.

My first instinct was to defend myself. “We gave you a warning a couple of hours ago.”

But he immediately explained that this was not what he meant. “No. I need a warning about how I am doing my whole day. Not just a soon warning. I haven't had a chance to wrap my mind around this.”

At that point, I was getting frustrated too. I told him that sometimes I needed him to be resilient and go with the flow. We try hard to give him lots of notice, I explained, but sometimes we are not thinking that far ahead either.

Then he said something that stopped me. “Mom, when you do not give me my warning, it makes me feel less loved. And kind of betrayed and sad.”

I could feel myself getting frustrated and defensive. I'd had my cup-full of critical feedback for the day, and my brain immediately wanted to explain all the ways we love him, all the ways we accommodate him, and all the reasons forgetting one reminder was not a betrayal. But I remembered something my coworker Jacob says when people in conflict are stuck: “It’s time to get curious.”

So instead of defending myself, I tried that. “Okay. So you are feeling betrayed and sad. Can you tell me more?”

He did. “You are supposed to have my back. And when you don't, it breaks my heart a little.”

That changed the entire conversation for me. I said, “So it sounds like trust is a really important part of feeling safe and loved for you?”

He nodded.

“And giving you a heads up early in the day about what to expect is something you trust us to do?”

He hugged me and nodded again. And suddenly I understood something I had not understood before. I had been thinking of advance warning as a practical accommodation. It helps him transition. It reduces anxiety. It gives him time to mentally shift gears. But for him, it was also relational. The warning was not only about the shower. It was part of how he knew we were paying attention to what was hard for him. It communicated: We know you. We remember what you need. We have your back.

Once I understood that, the whole disagreement looked different. The conflict was not really about whether two hours technically counted as “enough warning.” That was the position. The interest underneath it was predictability, trust, safety, and the feeling that the people who love you are helping you prepare for what is coming.

That distinction is one of the most useful things I have learned from mediation. People often enter conflict arguing about positions: I need this. You should have done that. This is fair. That is not fair. But underneath those positions are usually deeper interests.

Safety.
Respect.
Autonomy.
Predictability.
Belonging.
Trust.
Being heard.
Being treated like you matter.

Once you find the thing underneath the argument, the conversation can change. That does not mean the practical problem disappears. He still needed to take a shower. And I did not promise that we would never forget again. I told him that I understood much better now why the advance warning mattered to him. I said I would make a real effort to be proactive about letting him know the plan for the day, and I asked him to give me some grace and dig deep for resilience when I inevitably get it wrong, or when life surprises us.

That seemed fair to both of us. A few minutes earlier, we had both been headed toward dysregulation. Instead, he got up, took his shower, and we all moved on with our day. Not because I convinced him that he was wrong. Not because he decided the shower was suddenly fun. The problem became manageable because he felt understood.

I think that is the part I want to remember. Curiosity is not the same thing as agreement. Listening does not mean surrendering a boundary. Understanding why something matters to someone does not mean you can always give them exactly what they want. Sometimes curiosity simply gives you enough information to see the conflict accurately. And sometimes that is what allows everyone involved to come back onto the same team.

Life is good.

I’m excited to attend the TNN conference in Franklin, TN today and tomorrow!
09/29/2026

I’m excited to attend the TNN conference in Franklin, TN today and tomorrow!

09/25/2026

We are having an exciting day at CMC! New furniture has been delivered and the organization project is underway. Thanks especially to Vanessa and Jacob for all their hard work coordinating all the furniture deliveries and hauling around of things, and for the work they've put into a thoughtful re-envisioning of our day of court mediation space downtown. Pictures to come soon!

From Jen: Tennessee Association of Professional Mediators always has interesting speakers - I'm looking forward to their...
09/21/2026

From Jen: Tennessee Association of Professional Mediators always has interesting speakers - I'm looking forward to their next Speaker Series, check it out. It is free for TAPM members and only $20 for non-members. I'm also proud to have joined TAPM's board of directors! I look forward to working with leaders across the state to promote mediation.

Registration link: https://tapmmediators.org/events/tapm-speaker-series-presents-jess-baker-the-super-helper-syndrome-a-survival-guide-for-compassionate-people/

Join us for TAPM Speaker Series! Registration link in comments. Our October session, featuring Jess Baker, explores how to take better care of the mediator, using the lens of The Super-Helper Syndrome. We’ll look at the underlying beliefs that maintain a strong compulsion to help, how well-intentioned professionals can become caught in patterns of over-responsibility, and how a habitual focus on others can slowly pull us away from our own centre. Jess will explain how deconstructing these beliefs, alongside practical ways to develop a healthier helper mindset through compassionate boundaries. We’ll also explore how self-compassion supports clarity, resilience, and sustainability in the role.

Jess Baker CPsychol AFBPsS, is a Chartered Psychologist and an Associate Fellow of the British Psychological Society. She is an award-winning leadership coach and has developed the Empathy Powered Coaching Method®. Her award-winning book, The Super-Helper Syndrome: A Survival Guide for Compassionate People (Flint, 2022), has been translated into multiple languages, and it won Highly Commended at the Business Book Awards 2023.

This event is free for TAPM members and $20 for non-members.

Address

300 Main Street, Suite 305
Knoxville, TN
37902

Opening Hours

Monday 9am - 4:30pm
Tuesday 9am - 4:30pm
Wednesday 9am - 4:30pm
Thursday 9am - 4:30pm
Friday 9am - 4:30pm
Saturday 9am - 4:30pm
Sunday 9am - 4:30pm

Alerts

Be the first to know and let us send you an email when Community Mediation Center posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category