05/28/2026
Most relationships you have in business will just be ok.
They basically live up to their end of the bargain, but they don’t do everything that they signed up for. All those things can add up though and sour relationships.
Landlords have tenants who pay the rent and have strong sales but are always late with required reporting.
You could have a business partner that does a great job pulling in business but doesn’t do much beyond that.
A vendor may deliver on time and with good quality but screws up the billing.
A customer on net 15 terms consistently pays at 60 days.
A lot of effort is spent in contracts and leases to deal with these issues. A lot of times, during the negotiation process, people allow these minor points into the agreement because they know that if the big thing is being handled well, nothing will happen if the minor stuff doesn’t get done.
How do you deal with ok relationships?
First, focus on what’s important when you are setting up your deal and during the ongoing relationship. Make sure that’s well documented and that there is a real remedy if you aren’t getting it. If you aren’t getting what you really need, you have a bad partner, not an ok one.
Second, you do sometimes need to put minor things in the agreement, just to set some ground rules. This could be reporting requirement, for example. Make sure you get what your business needs, but don’t start complaining if the right cover sheet isn’t on the TPS report.
Third, ask if another partner can do what you need. I saw a lease recently that wanted a tenant in an office park to remove snow from their front sidewalk. The office park was clearly going to have someone come into to do snow and ice removal. Have that vendor shovel the sidewalk.
Finally, if you aren’t willing to do something about it, it’s not important. Don’t spend time worrying about it, complaining about it, or arguing about it. Just focus on getting what you really need from your partners.
If you focus on what’s important, negotiating your deals will be easier and you’ll have better ongoing relationships with your partners.