NICE Public Safety

NICE Public Safety The official page of NICE Public Safety

With over 3,000 customers and 30 years’ experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement, to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that brin

g data together to give everyone a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.

AI isn’t coming to 911. It’s already changing what emergency communications centers can see, learn and do.If you’re atte...
08/27/2026

AI isn’t coming to 911. It’s already changing what emergency communications centers can see, learn and do.

If you’re attending the APCO Arkansas' and NENA Arkansas' upcoming conference, join NICE Public Safety’s Zachary Van Fleet for “Seven Ways AI Is Transforming 911 Emergency Response.” Discover how AI can help centers uncover critical information faster, strengthen quality assurance, support their teams and make more informed decisions—while keeping human judgment at the center.

Join us September 14 at 1 p.m. We hope to see you there! https://tinyurl.com/43s9swtn

The strongest police transformation doesn’t begin on a strategy slide. It begins with understanding what happens under p...
08/24/2026

The strongest police transformation doesn’t begin on a strategy slide. It begins with understanding what happens under pressure.

Paul Lockyer has seen that reality from every angle—from the front line of the Metropolitan Police and national interoperability initiatives to public safety transformation projects around the world.

Now, as the new Director of NICE Public Safety & Justice, Paul is bringing those perspectives together at a pivotal moment for policing in England and Wales.

What has 25 years of operational and transformation experience taught him about making change truly work for the people expected to deliver it?

Meet Paul and discover why he believes the only transformation that matters is the kind that makes a difference on the front line: https://tinyurl.com/3st8whkh

Some heroes arrive with sirens. Others are already on the line.The results are in—and the 2026 PSAPs’ Finest Award winne...
08/21/2026

Some heroes arrive with sirens. Others are already on the line.

The results are in—and the 2026 PSAPs’ Finest Award winners represent the very best of emergency communications.

They are the calm voices, trusted leaders, dedicated trainers, skilled technicians, bold innovators and exceptional teams working behind the scenes to make lifesaving response possible.

Who earned one of the profession’s most meaningful honors this year?

Meet the remarkable people behind the lifeline, and join us in celebrating their extraordinary impact.

Read the announcement: https://tinyurl.com/5bue2vsr

In a 911 center, the warning signs are usually there. The real question is: Can you see them before a small issue become...
08/12/2026

In a 911 center, the warning signs are usually there. The real question is: Can you see them before a small issue becomes a serious operational problem?

A staffing gap, dispatch delay, missed QA trend or compliance concern can escalate quickly—especially when critical information is scattered across disconnected systems.

The 10 Questions Every 911 Leader Should Be Able to Answer in Minutes checklist is designed to help you assess how quickly your center can uncover the insights that matter most, including response-time trends, staffing pressures, QA risks, dispatch bottlenecks and compliance gaps.

Download this checklist to discover where your agency has strong operational visibility, and where disconnected data may be slowing down decisions. https://tinyurl.com/3rsztdvj

Burnout rarely announces itself. It builds quietly, until a valued telecommunicator reaches a breaking point.In emergenc...
08/05/2026

Burnout rarely announces itself. It builds quietly, until a valued telecommunicator reaches a breaking point.

In emergency communications, supervisors are balancing staffing shortages, relentless call volumes and constant operational pressure. AI can help surface workload and exposure patterns that might otherwise go unseen.

Read the blog to learn how AI can help support workforce wellness: https://tinyurl.com/ymeycavn

Still making your way around APCO International's APCO 2026 today? We’d love to see you at booth 2412.We’ve had some ter...
08/04/2026

Still making your way around APCO International's APCO 2026 today? We’d love to see you at booth 2412.

We’ve had some terrific conversations—and the response to our live demo has been even better. In just 15 minutes, we follow a critical incident from the first 911 call through final review. See how much more powerful incident reconstruction becomes when the entire story is connected in one place—so you can understand what happened, improve what happens next and stand behind every critical decision.

Come meet the NiCE team, see the demo, and pick up a special surprise. We’re here today in booth 2412 until exhibits close.

The technology gets attention. The conversations are what move emergency response forward.That’s why the NICE Public Saf...
08/03/2026

The technology gets attention. The conversations are what move emergency response forward.

That’s why the NICE Public Safety team is so glad to be at APCO International's 2026 conference—listening to emergency communications leaders, exchanging ideas, reconnecting with colleagues and meeting the people shaping what comes next. APCO brings together frontline telecommunicators, ECC leaders, emergency responders and technology providers to learn from one another and explore the latest developments in a rapidly evolving communications landscape.

At booth 2412, we’re contributing to that conversation with a 15-minute interactive demo that follows a critical incident from the first 911 call through final review. See how incident reconstruction, AI-assisted QA and coaching, operational intelligence and AI accountability come together in a single system of truth—helping agencies understand what happened, improve what happens next and stand behind every critical decision.

Come meet the team, see the story unfold, claim a special black box and recharge with a complimentary massage. We’d love to see you at booth 2412.

AI can assist the decision. But can your agency prove how that decision was made?As AI becomes embedded in call triage, ...
08/03/2026

AI can assist the decision. But can your agency prove how that decision was made?

As AI becomes embedded in call triage, language translation, dispatch, threat assessment, reporting and other mission-critical public safety workflows, agencies need more than visibility into what each individual system did. They need an independent, trusted record of what AI recommended, what personnel saw, how they responded and why critical decisions were made.

At the APCO International 2026 Conference, NiCE Public Safety & Justice is introducing NiCE Witness, a new AI accountability platform that creates a vendor-neutral, time-aligned record of AI activity and human decision-making across the emergency response lifecycle.

Together, NiCE Inform, NiCE Inform AI and NiCE Witness help agencies answer three essential questions: What happened? Was it handled correctly? Can we prove every decision?

Read the news release to learn how NiCE is defining the trusted record for AI-enabled public safety: https://tinyurl.com/mzbsc8mh

Sometimes, the evidence that changes a case is already mounted beside the front door.A recent BBC report highlights how ...
07/23/2026

Sometimes, the evidence that changes a case is already mounted beside the front door.

A recent BBC report highlights how video doorbell footage proved instrumental in helping Thames Valley Police secure a conviction. It's a powerful reminder that capturing evidence is only the beginning.

Investigators still need to identify it, request it, receive it securely and put it to work quickly.

Thames Valley Police uses our NiCE Investigate solution, part of the NiCE Evidencentral platform, to help manage that growing digital evidence challenge. Through voluntary camera registration and secure evidence requests, members of the public remain in control of what they share, while investigators gain a faster route to footage that could be vital to a case.

This is community participation and digital evidence management working together: turning a captured moment into usable evidence, and usable evidence into action.

Read the BBC story: https://www.bbc.co.uk/news/articles/cd7w1qqjgvdo

Learn more about NiCE Investigate: https://www.nicepublicsafety.com/law-enforcement

The breakthrough may already be there. The challenge is seeing it.It could be one frame of video, a recurring name, a ga...
07/21/2026

The breakthrough may already be there. The challenge is seeing it.

It could be one frame of video, a recurring name, a gap in a timeline or a connection hidden across different systems. In modern investigations, the problem is rarely a lack of digital evidence. It is the sheer volume of it—and the difficulty of finding the detail that matters.

Digital evidence management is evolving from a way to collect and store material into a working investigative environment: one that brings evidence together, breaks down silos, and helps investigators uncover the clues, connections and contradictions that can move a case forward.

In this blog, we explore how forces across England and Wales are turning an overwhelming deluge of digital evidence into investigative advantage. And why the future will be measured not by how much evidence a system contains, but by how much more it helps investigators see.

Read the blog: https://tinyurl.com/ybuphcbr

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