NICE Public Safety

06/15/2026

Every 911 call starts with urgency. But today, too many emergency communications centers are operating in a state of urgency themselves.

Staffing shortages, rising call volumes, burnout, manual QA processes, and growing compliance demands are pushing PSAP teams closer to a breaking point. The question is no longer whether the 911 workforce needs more support. It’s how quickly agencies can deliver it.

In this new NICE Public Safety blog, we explore how AI can help reduce administrative burden, make critical information easier to find, improve operational visibility, and give supervisors more time to coach, support, and protect the people behind the headset.

Read the full blog here: https://tinyurl.com/55ehahmw

#911

The 911 workforce crisis is worsening. Discover how AI helps PSAPs reduce burnout, streamline operations, and support telecommunicator wellness.

06/11/2026

Modernizing your emergency communications center takes more than ideas. It takes the right funding strategy.

Our complimentary 911 Grants & Alternative Funding Guide helps PSAP leaders explore funding resources that may support technology upgrades, operational improvements, and long-term modernization efforts.

Download the guide to learn more about federal grant opportunities, state-level funding programs, tribal and rural funding resources, and alternative funding strategies beyond traditional grants.

Get your complimentary copy here: https://tinyurl.com/bdde4cxr

06/09/2026

911 teams don’t need more data. They need the blind spots gone.

That’s what we’re showing at NENA 2026.

For many PSAPs, the answers to everyday operational challenges are already there, hidden across recording systems, QA reviews, CAD data, incident details, and disconnected workflows. The problem is that when those systems don’t connect, leaders don’t get the full picture.

At booth 807, we’ll show how our Intelligence Center dashboards, integrated into the NICE Inform AI platform, bring that picture into focus.

See how you can unify recording, QA, CAD, and incident data in one place, then use AI-assisted QA and performance dashboards to uncover insights from every interaction.

The result? Less guesswork. Fewer blind spots. More confidence in the decisions that shape performance, quality, and response.

Come see us at the NENA - National Emergency Number Association's Annual Conference in Columbus. Reserve your demo slot or stop by booth 807 anytime. The first 20 people to book a demo with us at NENA will be entered into a random drawing to win Beats headphones. https://tinyurl.com/5a36sxzc

See more. Miss less. Lead with confidence.

#911

06/03/2026

Retail crime in the UK is no longer just a shoplifting problem. It’s becoming a growing public safety challenge.

Violence against retail workers is rising. Organized retail crime is becoming more sophisticated. And despite increased attention, a major issue still remains: too many incidents go unreported because retailers don’t believe anything will happen.

But there are signs of progress. In this latest blog from NICE Public Safety, Jamie Wilson explores how UK police forces and retailers are beginning to work more collaboratively through better reporting processes, digital evidence sharing, and faster investigations.

The piece also looks at the reporting gap that continues to limit visibility into the true scale of retail crime, and why technology will play a critical role in closing it. Read the full article here: https://tinyurl.com/mwyxpp73

05/29/2026

Still sampling only a fraction of your 911 calls for QA?

Stop by the NICE Public Safety booth at Florida APCO to see how NiCE Inform AI is helping emergency communications centers modernize quality assurance and coaching with assistive AI.

Discover how your center can:
✔ Review and score 100% of calls against APCO/NENA standards
✔ Maintain human review and decision-making throughout the process
✔ Deliver faster, more consistent coaching feedback
✔ Surface operational risks and emerging trends in real time

Manual call reviews and delayed coaching create gaps that centers can’t afford. NiCE Inform AI helps teams gain broader visibility, improve performance, and streamline QA workflows — without increasing workload.

Visit us at the booth for a live demo of NiCE Inform AI. https://tinyurl.com/mpcht7ue

See less

05/28/2026

In emergency communications, the biggest challenges often aren’t the ones you can immediately see.

911 leaders have more data than ever before, yet critical insights into performance, coaching opportunities, and operational risk can still go unnoticed.

If you’re attending the upcoming Florida APCO conference in June, NICE Public Safety invites you to join Michael Porter’s session, “Seven Ways AI is Transforming 911 Emergency Response,” to explore how AI is helping agencies strengthen quality assurance and elevate coaching by:
✔️ Reviewing 100% of calls, not just small samples
✔️ Identifying patterns and coaching opportunities faster
✔️ Giving supervisors more time to focus on developing their teams

AI is changing how 911 centers see performance, support telecommunicators, and improve outcomes.

Join us to learn what’s possible. https://floridaapco.org/2026-chapter-conference

#911

05/27/2026

In the UK, retail crime is escalating — becoming more organised, more frequent, and increasingly difficult to tackle with traditional policing approaches.

For police forces, success now depends on how quickly evidence can move from incident to investigation.

Our latest white paper, Retail Crime at a Crossroads: Smarter Collaboration, Faster Justice, Safer Communities, explores how rising offending, new legislation, and stronger police–retailer partnerships are reshaping police response strategies in the UK. It also highlights how Digital Evidence Management (DEMS) is enabling faster investigations, earlier identification of repeat offenders, and stronger case outcomes.

Leading police forces are already embracing DEMS to streamline evidence sharing, remove operational friction, and strengthen their response to escalating retail crime.

Download the white paper here: https://tinyurl.com/ym22ve4j

Looking to strengthen collaboration with retailers and modernise evidence sharing? Connect with us to learn how DEMS can support your force: https://tinyurl.com/9ws3v6pf

05/21/2026

Collaboration in policing is stronger than ever, and it’s happening behind the scenes.

While national conversations across the UK focus on police reform and structure, something equally important is happening across forces: real, practical collaboration.

At this year’s NiCE Evidencentral National User Group (NUG), we saw firsthand how forces across England and Wales are coming together to share insight, solve challenges, and drive innovation.

Some standout moments:
• 50+ representatives from police forces, CPS and IOPC collaborating in one space
• Forces sharing real-world outcomes from Digital Evidence Management (DEMS) and cross-force partnerships
• AI innovation accelerating video accessibility and playback
• Advances in automated redaction, making evidence sharing faster and easier

What struck us most is how far things have come.

Not long ago, managing CCTV footage was a major challenge. Today, thanks to technology and collaboration, many of those barriers have been overcome, allowing officers to focus on what matters most.

But beyond the tech, it’s the human element that stands out. The NUG isn’t just a meeting. It’s a community. It’s where peers become collaborators, and collaborators become colleagues.

A huge thank you to everyone who contributed to making this the largest UK NUG to date. Looking forward to seeing how this momentum continues into next year.

Interested in learning more about the NiCE Evidencentral National User Group (NUG)? Email us at [email protected].

05/19/2026

In every 911 center, there are people who carry the pressure most people never see. The telecommunicators handling challenging calls with composure. The supervisors holding the center together. The trainers preparing the next generation of call-takers. The technician making sure critical systems work when everything is on the line.

NiCE Public Safety's PSAPs’ Finest Awards were created to recognize the people behind the scenes who make excellence in emergency communications possible every day.

Submit your nominations before June 1 here: https://www.nicepublicsafety.com/psaps-finest-awards

05/18/2026

NICE Public Safety was proud to once again support the annual 911 for Kids Tim Brown Mentor Mini Camp held at the California Highway Patrol’s Academy in Sacramento. This marks our 18th year sponsoring this incredible event.

This year, 144 children from the local community participated in a day focused on mentorship, encouragement, and community engagement alongside NFL Hall of Fame and Heisman Trophy winner Tim Brown.

As part of our continued sponsorship, NiCE provides footballs for every child attending the camp, with each participant receiving a football signed by Tim Brown to take home.

We’re honored to support organizations like 9-1-1 for Kids®, which has spent decades helping educate children and families about emergency services while creating meaningful opportunities for youth outreach and mentorship.

Special thanks to Tim Brown and everyone involved in making this event such a success again this year. And a shout out to Jeff Visger and John Hite, PMP, ENP who attended from NiCE!

Learn more about 9-1-1 for Kids: https://911forkids.com/