10/02/2026
🏠 A company’s true character shows when there’s a problem.
In September 2021, during COVID-19, my home suffered hail damage. After meeting with several roofers, I chose GT Roofing and Construction.
Because of supply shortages, getting shingles and new gutters took quite a while, and I was limited on options.
Unfortunately, after installation, I began having ongoing drainage issues because the gutters weren’t properly installed. Over time, the water started causing erosion near my foundation.
For years, I tried to get the issue resolved with AAAbsolute Gutters, Inc., the company my roofer subcontracted to install the gutters. I even paid extra for mesh leaf guards. The last time they came out, I was told it would be the last time they would return—and I was blamed for the issue.
For the record, I get on my roof twice a year with a leaf blower and clean out my gutters. 😂 I’m a claims adjuster, so if you know, you know—we’re a little crazy about preventing damage to our homes! I never had this issue with my old gutters.
Finally, I reached back out to GT Roofing and Construction—not necessarily because they were directly responsible for the gutter installation, but because they were a company I trusted. They hired the subcontractor to do the job, and the job wasn’t done correctly.
Arturo stepped up. 👏🏼👏🏼👏🏼
He won’t be here for another 2–3 weeks, but he took responsibility for helping find a solution. In a time when exceptional customer service can be hard to find, I truly appreciate a business owner who is willing to stand behind his customers—even years later.
That says a lot about a company. ❤️
Thank you, Arturo and GT Roofing and Construction, for standing behind your customers.
If you’re in the San Antonio area and need a roofer, I highly recommend them!
Because sometimes you don’t find out what kind of company you hired until something goes wrong.
That’s when you find out who truly stands behind their work. ❤️