27/05/2025
Dear Mr Ken,
I am a Sales Virgin !!!
I just got thrown into the sales department of a big-time shipping MNC.
No experience. No training. Just vibes.
My boss gave me a smile, a quota, and a customer who ghosted faster than my last Tinder date.
I panicked.
Then I did what every lost soul does — I hit Kinokuniya.
Bought every book with the word “Sales,” “Closing,” and “NLP” in it.
Now I know how to "mirror," "build rapport," and "smile with my eyes."
Still no deal.
What gives?
Regards , Straight Wong
Dear Straight Wong,
Congratulations. You’ve just entered the most chaotic, soul-crushing, character-building profession on earth.
Sales.
Forget the scripts. Forget the funnels. Forget the funnels about funnels.
Let me drop a truth bomb that no sales guru will tell you:
It’s all about 人 ( REN in Chinese ) - People.
One word. One Chinese character.
Two strokes.
Infinite headaches.
Look closely at the picture below ...
One stroke is straight — firm, upright, clear-cut.
The other is curvy — smooth, flexible, kinda seductive even.
That’s people.
Some are straight — honest, naive, painfully by-the-book.
Others are curved — slick, savvy, adaptable... and occasionally full of crap.
Your job isn’t just to sell.
It’s to see.
Who’s straight? Who’s curvy?
More importantly — what are you?
Are you a straight arrow in a room full of curveballs?
Or a flexible hustler stuck in a rigid system?
But here’s the twist no one tells you:
It’s NOT about picking sides.
The secret?
Be the little red dot ( JUST like Singapore ! )
The one where the straight and the curve intersect.
That sweet spot where sincerity meets strategy, where you charm without lying and close without begging.
Because in the end, the best salespeople aren’t the loudest or the slickest.
They’re the ones who get people.
Truly get people.
The joy. The madness. The contradictions.
Welcome to the game, rookie.
It’s painful. It’s messy.
But once you find your red dot —
You won’t want to do anything else.
What do you say ?
Be Cool , Be U ,
Ken
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The Shipping Academy is a Singaporean based Training & Consultancy focusing on the Maritime Industry