30/04/2017
On attending a client
He needs immediate attention. After ensuring his physical comfort, we have to walk with his emotions first to establish a rapport with him that is essential for further relationship. Our intent should be, to truly and accurately understand his problem, causes thereof, and find out an efficient and effective legal solution of it. In this way, he will find us a good listener automatically.
We may take notes while talking to him for important dates, figures, incidents, facts etc. The most important thing we have to consider, is his highest concern, emphasis, or repeated words and sentences. His body language especially tone can help us a lot in this regard.
Once clearly knowing his IMMEDIATE CONCERN and thinking over it, we should directly talk about it. We must discuss its legal and factual pros and cons, honestly. This is the time, when a client makes his mind whether he will be engaging you as a lawyer or not.
We must show our complete knowledge, professional experience, legal vision about his IMMEDIATE CONCERN. Our words, body language, tone, inviting and answering his questions, observing his behaviour, play a crucial role here.
This is the time, we have to be honest and kind to ourselves as well because we may exaggerate our legal skills and the expected relief in order to get the brief. If we do not precaution, we invite unwanted stress, anxiety, and consequential frustration for some pennies. We lose peace of mind, health, professional image not only in the eyes of client, courts, colleagues but in our eyes as well, believe me. It sips away our spiritual confidence without which we become shallow, energy less, self doubting/reprimanding/negating.
While assessing fee, we may consider our professional input, duration of the assignment, contest by the other party, worth of relief sought for, financial capability of client, our current engagements, distance of the place where we have to plead, from our office, the referrer etc.
If client does not engage us, this is his fundamental right. We should be as polite, courteous to him as we were before his refusal to engage us.
ALLAH PROVIDES US THE MEANS TO SURVIVE BUT NOT THE CLIENT.