CMLC consulted widely on what CMLC Client Promises should be,
and CMLC provide training, support and guidance to our people at every level to ensure we stick to them, for clients and also for each other. Then, if necessary, CMLC make changes to ensure CMLC continue to focus on the things you value most. CMLC promise:
To
1. Invest in understanding you
2. Study your business
3. Keep our whole team u
p-to-date
4. Take an active interest in your business
5. Make your problems our problems
6. Bring you constructive, relevant ideas
7. To give you the right team
CMLC will:
1. Bring together the best mix of skills and experience, legal and non-legal, to meet your needs
2. Structure our team to fit the way you work, your team and your culture
3. Respect and adapt to your internal reporting and management structures
3. To give you fair pricing and clarity on costs
CMLC will:
1. Assign people of the right experience and level
2. Offer you alternative pricing structures
3. Estimate costs in advance and give you regular, timely updates
4. Make sure you always know what you are paying for
5. Bill you promptly with the information you need on the invoice
