Better Business Inc

Better Business Inc BBI is dedicated to fostering honest and responsive relationships between businesses and consumers.

Our goal is to give Philippine consumer's the tools they deserve and give them the power to change the often times abusive behavior, as well as outright disregard for the consumer that many businesses believe they can get away with.

29/03/2016

Please post your positive or negative reviews of any business in the Philippines. Also view our Blogs and have a conversation about any of the listed items such as OFW, or make up your own. It's easy, just register for free. Takes less than a minute and then utilize the site and share it with your friends. Thanks, KC

15/02/2016

Good Reasons Business Needs to Provide Superior Customer Service

As reported in Return on Behavior Magazine:

•78% of consumers have ended a transaction due to bad service.
•Only 4% of dissatisfied customers actually speak up.
•Loyal customers are worth up to ten times as much as their first purchase.
•The probability of selling to a new customer is 5-20 percent, while selling to an existing customer is 60 – 70 percent.
•It takes 12 positive experiences to make up for a single bad experience.
•Negative interactions with a business are spread to twice as many people as positive ones.
•It costs over six times more to get new customers than it does to keep one current one.
•For every customer who complains, 26 others don’t speak up.

There is plenty of opportunity for every business to thrive.

An unhappy customer will become a loyal consumer if you fix his/her complaint and do it quickly. Eighty percent (80%) of these folks will come back to you if you’ve treated them fairly. That percentage rises to the upper 90’s if you respond immediately. So why not do it? And we will help!

BBI was developed for this very reason…

To help business and consumers alike with improved customer service!

18/01/2016

We are currently redesigning our site, with new interface, new colors, a mew blog section, easier to use sign up and complaint process. It should be ready for Philippine consumer use by the end of January, 2016. Please check back.

17/02/2015

The site is now open for business. Please feel free to visit the site and give me your opinion. If you live in the Philippines feel free to write a positive or negative review of any business. We also have a complaint section, and special OFW blog. IT is doing the SEO site rankings, so that it will be showing up in the search engines soon. Thank you!

17/01/2015

One of our featured Blogs:
The plight of the OFW (Overseas Filipino Worker). For discussion and positive and not so positive experiences.

09/01/2015

Better Business Inc.'s purpose is to reward businesses that treat consumers in the Philippines with respect. With Respect when it comes to Excellence in Customer Service and in their Business Practices. The following is the principles of trust required of all BBI member businesses:

Business Member Minimum Standards of Trust

Superior Customer Service
The cornerstone of our commitment to Excellence in Business is not just good service, but Superior Customer Service. All customers deserve to be treated with dignity and respect, and have a pleasant service interaction where they spend their money.

Honesty in Marketing /Advertising Practices
Adhere to established standards of advertising and selling. No deceptive tactics such as “bait and switch”; and advertising for out of stock items simply to get customers in the door, but purposely not having the advertised product on hand, as examples.

Honesty in Business Practices
Honestly represent products and services, including clear and adequate disclosures of all material terms.
Openly identify the nature, location, and ownership of the business. Clearly disclose all policies, guarantees, procedures and requirements effecting customer purchases.
Do not charge for service or products consumer do/did not receive.
Do not require one sided, lengthy contracts that require the consumer to pay even if they receive poor or no service.
Full written disclosure of refund or return policy, where applicable.

Honor Commitments
Abide by all written agreements. Avoid verbal agreements.

Reactive and Interactive Dispute Resolution
Address marketplace disputes quickly, professionally, and in good faith.

Information Safeguards
Protect customer personal or sensitive data collected against mishandling and fraud. Collect personal information only as needed, and respect customer preferences regarding the use of their information.

Exemplify Integrity
Compliance with all licensing standards; Consumer Protection Laws; Employee Labor Laws and all applicable regulatory and business laws related to your specific business.
Deal honestly and cooperatively with Better Business Inc. Philippines. Use of the BBI Logo is for member use only for display in place of business and/or business member website.

29/11/2014

Opening Soon for Business. Website still under construction.

Address

Santa Rosa
4026

Website

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