15/07/2026
Autozentrum Alabang, Inc. v. Sps. Bernardo and DTI
G.R. No. 214122
June 08, 2016
Violation/Subject Matter:
Articles 50 (Deceptive Sales Acts/Practices), 97 (Liability for Defective Products), and 98 (Liability of Tradesman or Seller) of the Consumer Act
Issues:
1. Whether or not Petitioner violated Article 97.
2. Whether or not Petitioner violated Article 50.
3. Whether or not there was grave abuse of discretion in ordering solely the Petitioner to refund the entire purchase price of the subject vehicle.
4. Whether or not the amount for the administrative fine was properly imposed.
Ruling:
1. Yes. “RA 7394 specifically provides that an act of a seller is deceptive when it represents to a consumer that a product is new, original or unused, when in fact, it is deteriorated, altered, reconditioned, reclaimed or second-hand.”
a. “A representation is not confined to words or positive assertions; it may consist as well of deeds, acts or artifacts of a nature calculated to mislead another and thus allow the fraud-feasor to obtain an undue advantage.”
b. “Failure to reveal a fact which the seller is, in good faith, bound to disclose may generally be classified as a deceptive act due to its inherent capacity to deceive. Suppression of a material fact which a party is bound in good faith to disclose is equivalent to a false representation.”
2. No. “However, Autozentrum cannot be liable under Article 97 of RA 7394 because Spouses Bernardo failed to present evidence that Autozentrum is the manufacturer, producer, or importer of the car and that damages were caused to them due to defects in design, manufacture, construction, assembly and er****on, formulas and handling and making up, presentation or packing of products, as well as for the insufficient or inadequate information on the use and hazards thereof.”
3. No. “The DTI is tasked with protecting the consumer against deceptive, unfair, and unconscionable sales acts or practices. Thus, the DTI can impose restitution or rescission of the contract without damages and payment of administrative fine ranging from P500 to P300,000, plus P1,000 for each day of continuing violation.”
4. Yes. “Records show that Autozentrum already possessed the car since 8 August 2011. Thus, the DTI Hearing Officer and the CA correctly applied RA 7394 and DTI Department Administrative Order No. 007-06 when they ordered Autozentrum to return to Spouses Bernardo the value of the car amounting to P2,990,000 and to pay an administrative fine of P160,000 and an additional administrative fine of not more than P1,000 for each day of continuing violation.”