12/05/2021
EVEN DEBTORS WHO ARE IN DELAY HAVE RIGHTS.
Pursuant to SEC Memo Circular No. 18 Series of 2019, financing and lending companies, including third party collection agents are prohibited from conducting unfair collection practices such as:
Use of threat of violence or other criminal means to harm the physical person, reputation, or property of any person;
Use of obscenities, insults or profane language which amount to a criminal act under applicable laws;
Disclosure of the names of credit cardholders who allegedly refuse to pay debts;
Threat to take any action that cannot legally be taken;
Communicating or threat to communicate to any person false credit information, including failure to communicate that a debt is being disputed;
False representation or deceptive means to collect any debt or to obtain information concerning a cardholder;
Contacting the cardholder at unreasonable/inconvenient times, i.e., before 6:00 a.m. or after 10:00 p.m., unless the credit cardholder has given express permission to do so or account is past due for more than 15 days;
Contacting persons in the borrower's contact list other than those named as co-makers or co-guarantors.
Violation of this circular shall subject such financing and lending companies to the following penalties:
First Offense: Financing Companies: P25,000
Lending Companies: P50,000
Second Offense: Financing Companies: P50,000
Lending Companies: P100,000
Third Offense: At the discretion of Commission, a fine of not more than 1 Million pesos, or suspension of operations, or revocation of Certificate of Authority to Operate.
***DISCLAIMER: Free information and forms provided herein should not be substituted for sound legal advice by an authorized attorney on any legal problems.