31/08/2023
I would like to share my recent negative experience with KLM. We experienced a delay of more than 24 hours, but KLM refuses to provide any form of compensation. They claim that the delay was due to the unavailability of the gate for the aircraft, and that this is our responsibility!
Our only option was to spend a night in a cheap hotel from the seventies, amidst a crowd of students, located outside the airport. We had to figure out how to get there on our own.
The communication with KLM regarding this matter has been very disappointing. They provided no solid justification or arguments for rejecting compensation. It feels like they’re saying, “You sort it out yourself, dear consumer, and thank us for using your tax money to stay in the air during the COVID-19 pandemic.”
This is truly a poor state of affairs! I intend to bring this matter to a lawyer and will keep you updated on the outcome. Let’s not just accept this.”