24/08/2026
I used one customer's money to pay another customer's money at the microfinance bank where I work
Good morning, Madam Law. Please hide my identity.
I am one of your followers on Facebook, and I honestly don't know who else to turn to. This matter has given me sleepless nights.
I used to work as a Credit Officer in a microfinance bank. While working there, I made a serious mistake. I started using money belonging to one customer to settle another customer's payment, believing I would be able to replace the money before everything caught up with me.
Unfortunately, the situation got out of hand and the debt kept increasing. Eventually, I summoned the courage to resign in June this year. After I resigned, the bank carried out an audit and claimed that I was responsible for a shortfall of β¦2.1 million.
I know I owe the bank money, although I believe the amount they arrived at is higher than the actual amount involved. At the time, everyone involved knew there was a dispute over the figures, but we eventually agreed that I would pay what was established.
The problem started getting worse when I could not make any payment in August. On 27 August, the bank petitioned the police at the State Police Headquarters.
My guarantors were arrested.
I was in another state at the time because I had started another job, and when I was contacted, I explained that I was willing to take responsibility and repay the money.
I earn only β¦125,000 per month, but I told them I could pay β¦100,000 every month from my salary until the debt was cleared.
My guarantor eventually signed an undertaking for β¦200,000, but he is now angry and says he is no longer interested in the matter and that I should face it myself. As of now, I have personally paid β¦520,000.
I am not running away from the debt. I know I made a serious mistake and I want to make things right.
But I am scared because I don't know whether the bank can continue pursuing my guarantor or have me arrested even though I have been making payments and have offered a repayment plan.
Madam Law, what should I do now? Can this matter still be resolved through repayment, and what should I do to protect myself and my guarantor from further police action?