Onion Insights

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Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelli

ng that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your People and your Customers.

From Mumbai to Alicante. 🇮🇳🇪🇸Our founder representing at the 2026 Conference in Spain - one of the largest global gat...
21/05/2026

From Mumbai to Alicante. 🇮🇳🇪🇸

Our founder representing at the 2026 Conference in Spain - one of the largest global gatherings in the and industry, with 200+ delegates and 90+ companies from across the world.

Three days of conversations, collaboration, ideas, and reminders that customer experience may look different across cultures, but great businesses everywhere are still built on the same thing: how people feel.

Good to see the industry evolving beyond just audits and scorecards, into sharper conversations around insight, empathy, technology, and real operational impact.

The world gets smaller when the community comes together.

The Ashoka Chakra is not just a symbol. It is a reminder in motion. Twenty-four spokes. No beginning. No end.A wheel tha...
26/01/2026

The Ashoka Chakra is not just a symbol. It is a reminder in motion. Twenty-four spokes. No beginning. No end.

A wheel that refuses stagnation.
It stands for dharma in action - progress guided by purpose, power anchored in principle.
At its core, the Chakra tells us one simple, uncomfortable truth: A nation does not stand still. It either moves forward with integrity… or it quietly erodes.

Today, as India marks its 77th Republic Day, that wheel feels more relevant than ever.
In a world addicted to shortcuts, the Chakra asks for direction.
In a time of noise, it demands clarity.
In an age of speed, it insists on values.
The Republic is not just a date on a calendar.
It is a daily contract - between what we believe in and how we show up.
As individuals.
As institutions.
As a nation still becoming.

May we keep the wheel turning.
Not just faster. But truer.
Happy 77th Republic Day 🇮🇳
Let progress always be guided by purpose.

CustomerExperience MysteryShopping

Happy New Year 2026! ❤️ We are starting the year the same way we’ve learned to build things over time - with clarity ove...
01/01/2026

Happy New Year 2026! ❤️

We are starting the year the same way we’ve learned to build things over time - with clarity over chaos, intent over urgency, and substance over noise.
This year isn’t about doing more for the sake of it.
It’s about doing what matters... better.
Asking sharper questions.
Listening more carefully.
Building systems that hold, not just scale.

Our 2026 calendar is a collection of such reminders - not rules, not advice, not manifestos, just observations shaped by years of work, partnerships, missteps, learning, and staying the course.

Here’s to a year of steady progress, honest conversations, and meaningful outcomes.

Warm wishes from all of us at


Our director, is at the Forum in Amsterdam with industry leaders from across the world… big ideas and a strategic stas...
19/11/2025

Our director, is at the Forum in Amsterdam with industry leaders from across the world… big ideas and a strategic stash of stroopwafels to keep the CX conversations flowing.

Started the MSPA Asia-Pacific 2025 Conference not with speeches, but with sake! 🍶A Yosho ceremony to break open possibil...
06/11/2025

Started the MSPA Asia-Pacific 2025 Conference not with speeches, but with sake! 🍶
A Yosho ceremony to break open possibilities (and a few barrels)… because that’s how Japan says “Let’s do this right.”
Arigato, Tokyo - for reminding us that every great experience begins with intention.

24/10/2025

When your sick leave request is just for extending Diwali holidays 🪔🤧

21/10/2025

Festivities, food, and fun… this is how our Diwali party lit up our workplace! 🎇


17/10/2025

Lights, laughter and a whole lot of energy 💥
Here’s a sneak peek into Diwali prep 🪔


17/10/2025

If each of us had a theme song 🎵
Watch till the end & tell us… who are you in your team? 😂
Watch out for Part 2 coming soon!


Address

1101, 11th Floor, D Square Building, Dadabhai Road, Opposite CNM School, Vile Parle/West
Mumbai
400056

Opening Hours

Monday 9am - 7pm
Tuesday 9am - 7pm
Wednesday 9am - 7pm
Thursday 9am - 7pm
Friday 9am - 7pm

Telephone

+918976371001

Website

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