27/05/2022
'The market for legal services isn’t working well for its participants. Throughout the course of these past 20 years, I’ve seen a lot of people without the money to get their legal problems addressed, as well as others who didn’t even realize that the problems they were experiencing had a legal solution. I’ve seen people who knew they needed a lawyer and were able to afford one still come away vexed and disheartened by their dealings with both lawyers and the legal system. I saw courthouses backlogged with aging cases and a justice system overflowing with confused and frustrated users.
Most remarkably of all, I saw overworked, dissatisfied, unhappy lawyers, labouring every day just to make a living and serve their clients — the only people, you would think, who could still benefit from an otherwise broken-down system.
I looked at all that and thought: “This can’t be right. The market for legal services shouldn’t be this dysfunctional and discouraging for everyone. There’s got to be a better way'.
~ Jordan Furlong, in his book Law is a buyer's market: Building a client-first law firm
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