17/06/2021
The Union Home Ministry on Thursday circulated a centralised helpline number 155260 and also released a platform for the victims to report the cyber fraud incident. This helpline number shall be operated by respective state police and aided by the Citizen Financial Cyber Frauds Reporting and Management System, a centralised integrated system for police, banks, e-wallets and other stake holders.
A statement released by the ministry said: 'The Police operator notes down the fraud transaction details and basic personal information of the caller and submits them in the form of a ticket on the Citizen Financial Cyber Frauds Reporting and Management System. The Ticket gets escalated to the concerned banks, wallets, merchants and so on, depending on whether they are the victim's bank or the bank/wallet in which the defrauded money has gone. The concerned bank, which can now see the ticket on its dashboard on the Reporting Portal, checks the details in its internal systems."
'If the defrauded money is still available, the bank puts it on hold, ie, the fraudster cannot withdraw the money. If the defrauded money has moved out to another bank, the ticket gets escalated to the next bank to which the money has moved out. This process is repeated until the money is saved from reaching into the hands of the fraudsters," it added.
The ministry further informed that an SMS will also be sent to the victim with an acknowledgement number of the complaint with direction to submit complete details of the fraud on the National Cybercrime Reporting Portal within 24 hours, using the acknowledgement number.
After this step taken by the ministry the banks will now get more technological assistance and power to block defrauded transactions.
One of the MHA official also said that: 'The facility empowers both the banks and the police, by leveraging new-age technologies for sharing online fraud related information and taking action in almost real time. The loss of defrauded money in online cheating cases can be stopped by chasing the money trail and stopping its further flow before it is taken out of the digital ecosystem by the fraudster."
Already the cyber fraud helpline and the reporting platform onboarded some major public and private banks including - State Bank of India, Punjab National Bank, Bank of Baroda, Bank of India, Union Bank, IndusInd, HDFC Bank, ICICI Bank, Axis, Yes and Kotak Mahindra Bank. This also included some major wallets and merchants such as PayTM, PhonePe, Mobikwik, Flipkart and Amazon.
Already Seven States and Union Territories such as Chhattisgarh, Delhi, Madhya Pradesh, Rajasthan, Telangana, Uttarakhand and Uttar Pradesh has begun their operations under this centralised system.
On April 1 this year the helpline was soft launched at few places for an experiment basis, which actually saved more than Rs 1.85 crore of defrauded money, as per the data released by MHA. Delhi and Rajasthan both the city itself have saved Rs 58 lakh and Rs 53 lakh, respectively.
The helpline 155260 and its reporting platform have been made operational by the Indian Cyber Crime Coordination Centre (I4C) under the Ministry of Home Affairs, with active support and cooperation from the Reserve Bank of India (RBI), all major banks, Payment Banks, wallets and online merchants.
A ministry statement by mentioning the detailed procedure said: 'The Police operator notes down the fraud transaction details and basic personal information of the caller and submits them in the form of a ticket on the Citizen Financial Cyber Frauds Reporting and Management System. The Ticket gets escalated to the concerned banks, wallets, merchants and so on, depending on whether they are the victim's bank or the bank/wallet in which the defrauded money has gone. The concerned bank, which can now see the ticket on its dashboard on the Reporting Portal, checks the details in its internal systems."
The banks under this new system will now get more technological assistance and power to block defrauded transactions. 'The facility empowers both the banks and the police, by leveraging new-age technologies for sharing online fraud related information and taking action in almost real time. The loss of defrauded money in online cheating cases can be stopped by chasing the money trail and stopping its further flow before it is taken out of the digital ecosystem by the fraudster," the MHA officials said.