30/04/2020
The Refund Rip-Off by Airlines
Airlines illegally withholding refunds that should be paid in a week.
Some victims being bullied into accepting credit-note vouchers
Refund process being made intentionally difficult and time consuming
Customers being offered alternative flights which are unsuitable
Airlines are using all sorts of underhand tactics to make it almost impossible for holiday makers and other travellers to claim refunds for cancelled flights.
Vouchers offer little or no protection for consumers if an airline went bust.
Under European Law, passengers are entitled to a full refund on the cost of a cancelled flight within seven days, or 14 days if booked as part of a holiday. In some case you may be entitled to damages.
If you have been denied a refund please contact us on [email protected]