04/09/2013
That's why services leader training is important to all industry
星期一我為某大機構進行企業培訓,課程主題為「Services Leader(服務領導者)」。今時今日若要界定何謂好的服務,因服務是一種感覺也是受眾的主觀感覺,首先要了解的,不是自己能提供到有多優質的服務,而是服務最重要對象是哪個顧客群?這個顧客群又有何特性?
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