05/06/2026
Building a Trauma-Informed Service Response
This week, members of our frontline team took part in a trauma-informed training session delivered by Dr Robert Davies from the University of York.
The session explored different types of trauma and their impact on victim-survivors of domestic abuse, including the diagnostic criteria for PTSD, the risks of re-traumatisation, and practical ways professionals can reduce the likelihood of causing further distress during their interactions with victims.
For those working directly with victim-survivors every day, understanding how trauma can shape memory, communication, and behaviour is essential. The training encouraged us to reflect on how we engage with victims, the way we frame questions, and how we can continue to develop a more trauma-informed approach across our services.
By improving our understanding of trauma, we can better support victim-survivors while helping to ensure they feel heard, understood, and safe throughout their journey.
For our team, recognising and effectively managing the impacts of vicarious trauma is also essential - to safeguard their own wellbeing, maintain personal and professional resilience, and ensure they can continue to provide compassionate, high-quality support to survivors.
Thank you to Dr Davies for delivering such an insightful and thought-provoking session.