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Fullbrook Associates

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Fullbrook Associates

Fullbrook Associates are a claims management company specialising in consumer credit claims.

Fullbrook Associates can advise you on a wide range of matters surrounding compensation claims. No matter what your issue is, we have specialists who are able to advise you on the best course of action. Gaining compensation from a company is far from easy, but with expert help, a satisfactory outcome can be achieved. To speak to an advisor or to request an initial consultation please don't hesitat

e to call 01786 641550 or email [email protected]. "Fullbrook Associates Ltd are authorised and regulated by the Financial Conduct Authority, Registered number 831292". You do not need to use a claims management company, you can raise a claim with the creditor or the financial ombudsman service yourself free of charge.

25/07/2025

If you're an investor with St James Place (SJP), you might have unknowingly paid for services you never received. Recent regulatory investigations have revealed numerous instances where SJP clients were charged ongoing fees without receiving the corresponding promised services, such as annual financial reviews. If this sounds familiar, you have a right to reclaim those unfairly charged fees. This guide explains how.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

15/07/2025

If you suspect St James Place (SJP) has negatively impacted your financial wellbeing through unfair practices, it's essential to understand your rights and the steps involved in claiming compensation. This guide provides clear and practical advice on navigating your claim, from gathering evidence to securing professional help.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

07/07/2025

More than 23 million people believe they could be due compensation for a mis-sold car loan, according to a poll before this month’s supreme court decision.

The survey, conducted for the consumer law firm Slater and Gordon, found that 45% of people think they might be entitled to a payout over a car finance plan taken out between 2007 and 2021.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

Survey comes before supreme court decision on secret commission payments ruled unlawful by court of appeal

04/12/2024

People mis-sold finance agreements when buying cars could wait months for a decision on whether they should receive compensation.

A decision by judges at the Court of Appeal has blown open an ongoing saga into hidden commission payments, with buyers possibly in line for payouts totalling billions of pounds.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

Regulators want to give more time to car dealers potentially facing a deluge of mis-selling claims.

27/11/2024

The Financial Conduct Authority has been under pressure to take action after a court of appeal ruling in October said it was unlawful for two lenders to have paid a “secret” commission to car dealers without borrowers’ knowledge.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

Firms could get up to a year to respond to mis-selling complaints after shock court ruling last month

13/11/2024

UK lenders are scrambling to assess the fallout of Octobers landmark court of appeal ruling on car finance.

The judgment on “secret” commission payments could have far-reaching implications for lenders, beyond those covered by an continuing investigation by the Financial Conduct Authority (FCA). The consumer champion Martin Lewis suggests the row “has the potential to shake up more than just car finance”.

So what has happened and could you be entitled to a payout?

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

After ‘secret’ commissions paid to dealers by lenders were ruled unlawful, billions might be available in compensation

06/11/2024

The Court of Appeal ruled that it was unlawful for car dealers to receive a commission from a lender providing motor finance to a customer unless it was disclosed to the customer and they gave informed consent to the payment.

The judges' ruling was rooted, not in the FCA's rules, but the longstanding common law principle of fiduciary duty which meant that the broker – the car dealer here – must act in the best interests of the customer and not put themselves in a position of conflict.

Since the judgment was issued, we have been in close contact with the firms involved, the wider sector and the Government to monitor the market, analyse the impact on industry and consumers, and identify what action is required.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

Speech by Nikhil Rathi, FCA Chief Executive, delivered at the Investment Association Annual Dinner, Mansion House.

30/10/2024

Under Section 75 of the Consumer Credit Act 1974, the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the retailer or trader.

This means it is just as responsible as the retailer or trader for the goods or service supplied, allowing you to also put your claim to the credit card company.

You don't have to reach a stalemate with the retailer or trader before you can contact your credit card provider - you can make a claim to both the retailer and credit card provider simultaneously, although you can't recover your losses from both.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

If you buy goods or services on your credit card, Section 75 can give you extra protection if things go wrong.

24/10/2024

As people prepare to start their Christmas shopping, the service is highlighting misconceptions around Section 75 of the Consumer Credit Act 1974 – which covers purchases made by a credit card, point-of-sale loan (a loan arranged by the retailer to pay for goods) or other finance.

If a product is faulty, does not arrive or was not as described and shoppers are unable to resolve this with the supplier, they may be able to claim back the value from their credit provider.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

The Financial Ombudsman Service has said several misunderstandings exist around how Section 75 of the Consumer Credit Act works.

16/10/2024

You can still use the flight delay compensation scheme brought in by Brussels as it was adopted by the UK after Brexit.

Passengers whose flight is cancelled last minute or delayed by three hours or more can claim between £220 and £520 compensation depending on the delay and the flight’s length, provided it was the airline’s responsibility and not an “extraordinary circumstance”.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

Get a Ghic card, use the flight compensation scheme, or claim refunds via your credit card provider

09/10/2024

In today's fast-paced digital world, credit card fraud is an ever-present threat. As we increasingly rely on credit cards for online shopping, bill payments, and day-to-day transactions, fraudsters have found new ways to exploit vulnerabilities and steal personal financial information. Protecting yourself against credit card fraud is essential for maintaining financial security. This blog will guide you through understanding credit card fraud, common tactics scammers use, and the steps you can take to protect your personal information.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

Protect yourself from credit card fraud with these helpful tips and strategies. Learn how to keep your personal and financial information secure.

02/10/2024

The FCA announced that it plans to outline the next steps in its review into the historical use of so-called DCAs in May 2025, as opposed to the initial deadline of September 2024. It also stated that it would extend the current eight-week deadline for firms to respond to complaints.

If you need assistance and would like to speak to an advisor, call us on 01786 641550 or email [email protected]

The FCA says it is extending its review into the motor finance market amid ongoing tensions between thousands of consumers and providers over commission arrangements

Address

60 Stirling Business Centre
Stirling
FK82DZ

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+441786641550

Website

https://fullbrookassociates.com/

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Fullbrook Associates are a claims management company specialising in timeshare disputes. We can advise you on a wide range of matters surrounding timeshare contract terminations and compensation claims. No matter what your issue is, we have a bank of specialists who are able to advise you on the best course of action. Terminating a timeshare contract is far from easy, but with expert help, a satisfactory outcome can be achieved.

Please be aware. You are under no obligation to complete a claim using our services. You can do the claim directly yourself to your creditor for no charge. If you have approached your creditor first, you can also approach the Financial Ombudsman Service for free if you wish for them to review your case.

To speak to an advisor or to request an initial consultation please don't hesitate to call 01786 451903 or email [email protected].

"Fullbrook Associates Limited are authorised and regulated by the Financial Conduct Authority , Registered number 831292"