02/12/2020
Lastminute .com to refund over £7m following cancellations amid coronavirus (COVID-19)
According to a government press release yesterday, the Competition and Markets Authority (CMA) has announced that lastminute .com has committed to provide over £7million in refunds to around 9,000 customers following cancellations due to the coronavirus (COVID-19) pandemic. Lastminute .com has undertaken to pay at least half of these refunds by 16 December 2020 and the remaining by 31 January 2021. Lastminute .com will also be required to provide a refund for a holiday cancelled on or after 3 December 2020 within 14 days. CMA Chief Executive, Andrea Coscelli, stated that: ‘The CMA is continuing to investigate package holiday firms following concerns that people are not getting the refunds they’re entitled to when bookings can’t go ahead because of the pandemic. If we find that businesses are breaching consumer protection law, we will not hesitate to take further action.’
Following CMA action, lastminute.com has committed to pay out over £7m to customers waiting for money back after lastminute.com cancelled their holidays.