04/06/2026
Manchester Call Centre Worker Secures Compensation After Acoustic Shock Injury
WE Solicitors has successfully represented a Manchester-based call centre worker who suffered a serious acoustic shock injury, resolved after six years for an undisclosed sum.
Our client, then in her early 20s and working in an inbound call centre role, was exposed to a sudden and intense shrieking noise through her headset. The sound was so loud that colleagues seated nearby were able to hear it, and she instinctively tore off her headset.
Almost immediately, she noticed a change in her hearing and attended A&E in Manchester, where she was diagnosed with an acoustic shock-type injury. In the months that followed, her condition deteriorated, and she was later formally recognised as disabled by the Department for Work and Pensions.
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WE Solicitors has successfully represented a Manchester-based call centre worker who suffered a serious acoustic shock injury, resolved after six years for an undisclosed sum.