09/04/2025
“We’ve got a situation...”
That’s how a recent client call started — a small business with 12 employees, unsure how to deal with an underperforming team member who was also causing a few waves internally.
They didn’t want to jump straight to disciplinary action, but they did want to handle things properly and fairly — without making things worse or risking legal issues.
Here’s what we did:
👉 Talked it through and helped them get clear on the facts
👉 Suggested an informal approach first (always a good starting point!)
👉 Gave them templates, scripts, and guidance at every step
👉 Supported them to set clear expectations and agree on a performance plan
The best part? It didn’t need to get messy. No formal process, no drama. Just clear, calm communication and the right support behind the scenes.
They finished the process feeling confident and in control — and the employee is now on a much better path too.
People issues are tough, but you don’t have to figure them out alone.
That’s what we’re here for.
Call now to connect with business.