04/12/2025
We’re thrilled to share the results of our 2025 client feedback survey – and they’re outstanding!
• 9.6/10 for “Would recommend to a friend or colleague” (up from 9.4 last year)
• 9/10 for Value for money
• 9.3/10 for Communication about fees
• Net Promoter Score (NPS): 91/100, placing us among the very highest-performing law firms for client loyalty and satisfaction.
Alongside these scores, we received some truly touching testimonials. Many clients praised our strategic approach, combination of empathy and clarity, and clear, responsive communication, qualities we strive for every day.
These results are especially meaningful after a year of big changes, a growing team, an office move, and a brand refresh. They’re a testament to the quality of our lawyers and the incredible support from our business operations team, who ensure clients receive the best possible experience from first contact to final resolution.
A huge thank you to everyone who shared feedback, and to our team for their commitment to excellence. For every completed survey, we are donating £10 to supporting vital care in our community.
If you’d like to talk about your experience working with us, we’d love to hear from you, contact details are in our bio.
