Friends Legal

16/06/2026

When medical treatment doesn’t go the way you expect, it’s natural to wonder what can be done to right this wrong.

Common questions patients ask after experiencing poor NHS treatment include:

— Am I making a complaint because I’m unhappy or because I’ve suffered harm?
— What can an NHS complaint achieve?
— Can I make an NHS complaint and a medical negligence claim at the same time?
— When does poor NHS treatment become medical negligence?

This guide outlines the difference between complaints and clinical negligence claims. It also explains the outcomes each process can deliver and how to recognise when poor treatment crosses the line into negligence.

Friends Legal is a personal injury law firm that specialises is clinical negligence and ophthalmic surgery claims on a no win, no fee basis. Contact our solicitors today for expert advice.

09/06/2026

When something goes wrong during your child’s medical treatment, you’ll want answers and the chance to take action. The law recognises that children cannot bring claims themselves, so it allows responsible adults to make a medical negligence claim on their child’s behalf.

This legal process protects your child’s interests, helps you understand long-term needs, and ensures a child has access to the support they may require in the years ahead.

The law recognises that children cannot bring claims, so it allows adults to make medical negligence claims on behalf of their child.

29/05/2026

A lovely review from last year about one of our client's experience with Val's optical claims team.

Original source: https://uk.trustpilot.com/reviews/68b688d8fd414a11ddfeb2b7

15/05/2026

A recent review in a client's own words who had a bad experience with Optical Express that we helped to settle.

Source: https://maps.app.goo.gl/CVcH8Z3fyq26CmMP8

13/05/2026

Sepsis is the body’s extreme response to infection and is considered a time-critical and life-threatening medical emergency. Because early treatment is so important, many medical malpractice claims involving sepsis negligence focus on delays in diagnosis, or failures to recognise warning signs quickly enough.

According to studies, approximately 8%-20% of sepsis patients experience a missed or delayed diagnosis. Understanding why delays occur in sepsis treatment can help you determine whether the care you received fell below expected standards, and if it’s a case for sepsis negligence solicitors to take on.

Because early treatment is so important, many medical malpractice claims involving sepsis negligence focus on delays in diagnosis.

06/05/2026

A visit to the doctor’s surgery is typically the starting point of a patient’s journey. On arrival, you rely on your GP to correctly assess your symptoms and take the appropriate next steps.

However, if your symptoms are dismissed and the condition turns out to be more serious, you might wonder whether your doctor did everything they could during the initial appointment.

When a GP fails to meet the standard of care that a competent doctor would provide, and that failure then causes you harm, that is considered GP negligence.

GP negligence happens when your doctor doesn’t meet the standard of care you’re owed as a patient. We cover what's considered GP negligence.

21/04/2026

Someone in the UK experiences a stroke every five minutes. Getting stroke treatment quickly can be the difference between a full recovery and living with permanent disability or worse.

If your doctors didn’t spot the signs soon, you might wonder whether the care you received was below what is expected.

These six questions can help you understand what happened and whether you have the basis for a medical negligence claim.

Receiving a delayed stroke diagnosis can be the difference between living with permanent disability — or worse — and a full recovery.

16/04/2026

Most people arrive at A&E worried and in pain. By the time you’re seen by a doctor or nurse, you’re hoping for reassurance and answers. For some patients, however, that reassurance doesn’t last. They leave A&E only for their symptoms to worsen.

According to a study, 5.7% of all emergency visits to A&E involve diagnostic errors. These mistakes in A&E can result from pressure, snap decisions, and system issues such as overcrowding. Understanding how these errors happen can help you recognise when substandard care may have affected your treatment.

5.7% of all emergency visits to A&E involve diagnostic errors. Around 1 in 350 experience severe harm, such as permanent disability or death.

07/04/2026

Most people don’t give their medication much thought once it’s prescribed. You trust the doctor who issued it, collect it from the pharmacy, take it as instructed, and trust everything is as it should be.

Despite this, prescribing and monitoring mistakes do happen, with medication errors accounting for 9% of avoidable healthcare costs worldwide.

Understanding how a prescription moves from doctor to patient can help explain where things go wrong and when harm amounts to medical negligence.

1 in 5 medication errors occur at the prescribing stage. If a mistake happens at this initial level, it can affect everything that follows.

02/04/2026

A lovely review on our TrustPilot for the Laser Eye Surgery Claims team.