09/10/2026
👏 Celebrating a Customer Service Hero 👏
As National Customer Service Week comes to a close, we're recognising the colleagues who make a difference every day.
A resident who is blind recently contacted us to praise Matthew, one of our Electrical Apprentices, for the care, patience and professionalism he showed while replacing her shower. Knowing she was anxious about using unfamiliar equipment, Matthew took the time to explain how it worked, help her understand the controls and make sure she felt confident using the shower before he left.
It's a great example of how listening, showing empathy and adapting our approach to meet individual needs can make a real difference.
Thank you, Matthew, for going the extra mile and showing what great customer service looks like in practice. 💙
