Property Redress

Property Redress It is a legal requirement for all Lettings and Property Management Agents to be a member of a government authorised redress scheme.

Standards only matter when they are enforced.In 2025:• 85 agencies were expelled for non-compliance • £1.2M was awarded ...
17/03/2026

Standards only matter when they are enforced.

In 2025:

• 85 agencies were expelled for non-compliance
• £1.2M was awarded to consumers
• Complaint investigations rose by 47%
• 8% more proposed and default decisions were issued

This reflects growing demand for accountability across the private rented sector — and a clear commitment to upholding industry integrity.

Read the full Property Redress annual report 2025: https://bit.ly/4kZrO5C

Complaints across the private rented sector are increasing — but so is resolution performance.In 2025:• Average resoluti...
10/03/2026

Complaints across the private rented sector are increasing — but so is resolution performance.

In 2025:
• Average resolution time reduced to 34 days
• 53% of cases settled at early resolution stage
• £1.2M awarded in fair outcomes
• Complaint enquiries increased by 47%

Despite rising volumes, response times remain consistent and outcomes remain fair.

Read the full Property Redress Annual Report 2025: [https://bit.ly/4u55Imi

Raising standards. Strengthening trust.The Property Redress annual report 2025 is now available.This year’s report highl...
03/03/2026

Raising standards. Strengthening trust.

The Property Redress annual report 2025 is now available.

This year’s report highlights:
• Growth to over 1,440 agent branches across the UK
• A community of 19,051 agents driving standards forward
• 78% member renewal rate, reflecting continued trust and loyalty
• Clear membership pathways supporting agents at every stage
Together, we are building a stronger, more accountable private rented sector.

Read the full report: https://bit.ly/4l47Pmh

Join the community shaping the future at propertyredress.co.uk

Every complaint tells a story.Our Annual Report 2025 brings together a year of real cases, emerging trends and practical...
17/02/2026

Every complaint tells a story.

Our Annual Report 2025 brings together a year of real cases, emerging trends and practical insight into how the private rented sector is changing.

Launching soon - sign up here to be the first to receive it: [https://bit.ly/4kG4tpz

🎄 Thank you to all our Property Redress members for your support this year!Our festive opening hours are shown below — p...
15/12/2025

🎄 Thank you to all our Property Redress members for your support this year!

Our festive opening hours are shown below — please check before getting in touch during the holiday period.

If you need help outside our opening times, you can still submit complaints or case updates through your PRS online account. Our team will review your submission as soon as we reopen.

Wishing you a wonderful festive season! ✨

Address

Limelight, 1st Floor Studio 3, Elstree Way
Borehamwood
WD61JH

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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