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Monday 9am - 5:30pm Tuesday 9am - 5:30pm Wednesday 9am - 5:30pm Thursday 9am - 5:30pm Friday 9am - 5:30pm

Property Redress

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Property Redress

It is a legal requirement for all Lettings and Property Management Agents to be a member of a government authorised redress scheme.

17/03/2026

Standards only matter when they are enforced.

In 2025:

• 85 agencies were expelled for non-compliance
• £1.2M was awarded to consumers
• Complaint investigations rose by 47%
• 8% more proposed and default decisions were issued

This reflects growing demand for accountability across the private rented sector — and a clear commitment to upholding industry integrity.

Read the full Property Redress annual report 2025: https://bit.ly/4kZrO5C

10/03/2026

Complaints across the private rented sector are increasing — but so is resolution performance.

In 2025:
• Average resolution time reduced to 34 days
• 53% of cases settled at early resolution stage
• £1.2M awarded in fair outcomes
• Complaint enquiries increased by 47%

Despite rising volumes, response times remain consistent and outcomes remain fair.

Read the full Property Redress Annual Report 2025: [https://bit.ly/4u55Imi

03/03/2026

Raising standards. Strengthening trust.

The Property Redress annual report 2025 is now available.

This year’s report highlights:
• Growth to over 1,440 agent branches across the UK
• A community of 19,051 agents driving standards forward
• 78% member renewal rate, reflecting continued trust and loyalty
• Clear membership pathways supporting agents at every stage
Together, we are building a stronger, more accountable private rented sector.

Read the full report: https://bit.ly/4l47Pmh

Join the community shaping the future at propertyredress.co.uk

17/02/2026

Every complaint tells a story.

Our Annual Report 2025 brings together a year of real cases, emerging trends and practical insight into how the private rented sector is changing.

Launching soon - sign up here to be the first to receive it: [https://bit.ly/4kG4tpz

15/12/2025

🎄 Thank you to all our Property Redress members for your support this year!

Our festive opening hours are shown below — please check before getting in touch during the holiday period.

If you need help outside our opening times, you can still submit complaints or case updates through your PRS online account. Our team will review your submission as soon as we reopen.

Wishing you a wonderful festive season! ✨

11/11/2025

With guest of honour Micky Hazzard and VIP host Ossie Ardiles, Rumble with the Agents, Newcastle unites the property industry for a night of camaraderie, boxing and giving back.

Join us in supporting Legend on the Bench: https://bit.ly/3VAph64

14/10/2025

We’re proud to back Rumble with the Agents, Newcastle raising vital funds for Legend on the Bench, helping to combat mental health issues and save lives.

Join us there: https://bit.ly/4ga9wMN

26/09/2025

📢 Industry webinar: An evening with Property Redress

Join us on Tuesday 30 September at 19:00 (Zoom) for an in-depth discussion on the Renters’ Rights Bill and what it means for property sourcing agents and investors.

Hosted by Sean Ho**er, Head of Redress, this session will explore the key changes, challenges, and opportunities you need to be aware of.

📅 Date: Tuesday 30 September
⏰ Time: 19:00
💻 Online via Zoom

Don’t miss your chance to stay ahead of the changes.

👉 Register here: https://bit.ly/46U6Gs6

09/09/2025

An unforgettable night of boxing, dining, auctions and entertainment all while supporting Legend on the Bench, the charity founded by football legend Micky Hazzard to tackle mental health and su***de.

Get your ticket today: https://bit.ly/4nfZUSY

01/08/2025

Missed rent, unprotected deposits, radio‑silence on complaints — our latest report names the agents who crossed the line and explains the failings that led to their expulsion from Property Redress.

From default decisions to stubborn non‑compliance (and even a fraud conviction), see how we act when standards slip and consumers are left out of pocket.

🔗 Dive into the cases: https://bit.ly/4m2CwI8

24/07/2025

We’ve published our latest expulsion update highlighting agents who failed to meet professional obligations, left consumers out of pocket, or refused to engage in the complaints process.

Some didn’t settle awards. Others ignored repeated opportunities to put things right. In one case, our evidence even helped secure a fraud conviction.

We take action to uphold trust and raise standards in the property sector because when agents fall short, consumers deserve better.

🔗 Read more: https://bit.ly/4nUVxOb

Address

Limelight, 1st Floor Studio 3, Elstree Way
Borehamwood
WD61JH

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Website

https://www.propertyredress.co.uk/

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