31/08/2026
Our client's holiday let was ransacked. The guests had booked using a stolen identity and someone else's credit card, and by the time the damage was found they were long gone. Losses came to nearly £50,000.
The police couldn't trace them. Which meant, on the face of it, our client was going to be left with the bill.
Our Dispute Resolution team went back through the booking history and found something promising. The same email address had been used to try to book a different property two days earlier, and that attempt had already been flagged internally by the rental company as a possible fraud risk after several failed payments under a different name and address.
The Court agreed that the company should have had systems capable of linking the two. By letting the booking go ahead without further checks, and without asking our client, it had breached its duty of care. Judgment was secured at trial covering the client's losses.
Well done to Fielding and Fielding, who ran the case alongside instructed Counsel.
Read more about this client case study on our website: https://www.bbelaw.co.uk/news-blog/victory-in-holiday-let-dispute/
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