08/18/2026
The hospital has offered you a meeting with patient relations. Clients ask me constantly whether to go and what to say.
Go. A patient relations meeting is a complaint resolution process, not an investigation. No findings of fault, no discipline, no compensation. What it can give you is an explanation, and after a critical incident, a legal entitlement to the facts, the identified causes, and the systemic steps the hospital has taken.
Three things I tell everyone.
Request the records before the meeting, not after. Thirty days is the response time under PHIPA, so start the day the meeting is offered. Walking in having read the chart changes the conversation completely.
Send your questions in writing beforehand. Written questions are harder to talk around, and the hospital arrives with answers instead of promises to follow up.
Watch the calendar. The hospital's process runs on the hospital's timeline. Your limitation period runs on its own, and in a death case the two-year period under the Trustee Act runs from the date of death regardless of what the family knew.
Full guide linked in the comments.