12/22/2023
Thoughts for the New Year
Communication: A Family Advocate’s Strength
I used to dislike it whenever someone said: “In the old days we use to do it this way”.
I have come to learn that there are valuable lessons to be learned from what use to be. I prefer to say that there were good basic practices (in earlier days) that, in my view have gone by the wayside (too early).
When I was a lawyer and was retained on a file, after meeting the client and having, at least, an initial goal to achieve, subject to further development of the facts through disclosure, I would send an introductory letter to the other side and try to arrange a telephone call in order to assess the viability of setting up a meeting to review what each side needed by way of production and to get an initial assessment of positions that might allow me to consider whether negotiation, mediation or other solution option approaches were appropriate.
At this initial meeting we would also try to narrow the issues and set timelines for disclosure and next steps. If the matter had to go to court, we had already defined what could be agreed upon and what still needed to be produced. We came to court hitting the ground running. The court event was “meaningful”.
As a judge, my observation was that too many lawyers used the initial case conference to introduce themselves to the other side. Little to no discussions had taken place in advance of the conference. Maybe this was a function of the digital age manner of communication (enhanced by the pandemic) or simply using the court procedures as a tickler system that caused action to be taken on a file. I suspected it is a combination of both.
Some lawyers are hesitant to talk to the other lawyer because they have been burned by conduct that is uncivil and otherwise unprofessional. I understand that concern. However, it is better to insist on civility and professionalism than to simply avoid what could be a very good practice. Developing relationships are useful to creating a climate where solution options can be generated and most importantly, keeping the litigation process dignified for everyone’s benefit.
Engage the other side of the dispute early by an in person or virtual meeting. Don’t fall into the trap of only using email and text. That from of communication has the greater potential of miscommunication and somewhat of an impersonal stream of communication that may lead to action and reaction.
Being a lawyer, especially in family law involves the ability to communicate and obtain and retain good professional relationships.
Now for the old but wise proverb: Confucius says:
Tell me and I will forget.
Show me and I might remember.
Involve me and I will remember.
Early personal, audio or video communications involve the participants. This just might help each participant to get a better understanding and memory of positions and options to move forward.
Don’t just sit at your desk sending emails and text messages while that song is going through your head:
“You used to call me on my cell phone”!