09/04/2025
**How to File a Complaint with MOHRE in the UAE: A Step-by-Step Guide**
The Ministry of Human Resources and Emiratisation (MOHRE) in the UAE is the primary authority responsible for addressing labor-related issues. Whether you’re facing unpaid wages, contract disputes, or unfair treatment at work, MOHRE provides a structured process to resolve such complaints. This article outlines the steps to file a complaint with MOHRE, ensuring your rights as an employee are protected.
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# # # **1. Identify the Type of Complaint**
Before filing a complaint, it’s important to determine the nature of your issue. Common labor-related complaints include:
- Unpaid or delayed salaries.
- Violations of the employment contract (e.g., changes in terms without consent).
- Unfair dismissal or termination.
- Workplace harassment or unsafe working conditions.
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# # # **2. Gather Required Documents**
To ensure a smooth complaint process, prepare the following documents:
- Your Emirates ID and passport copy.
- A copy of your labor contract (signed by both you and your employer).
- Pay slips or proof of unpaid wages.
- Any additional evidence supporting your complaint (e.g., emails, messages, or photos).
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# # # **3. File the Complaint**
MOHRE offers multiple ways to file a complaint, making it convenient for employees to seek assistance. You can choose to file online, in person, or via phone.
# # # # **A. Online (via MOHRE Website or App)**
1. Visit the [MOHRE website](https://www.mohre.gov.ae/) or download the **MOHRE UAE** app.
2. Create an account or log in if you already have one.
3. Select the "Submit a Complaint" option.
4. Fill in the required details, including your personal information, employer details, and a description of the complaint.
5. Upload supporting documents.
6. Submit the complaint and note the reference number for tracking.
# # # # **B. In Person**
1. Visit the nearest **MOHRE Service Center** or **Tasheel Center**.
2. Inform the staff that you wish to file a labor complaint.
3. Fill out the complaint form and provide all required documents.
4. Submit the form and receive a reference number.
# # # # **C. Call Center**
- Call the MOHRE hotline at **80060** (toll-free within the UAE).
- Follow the instructions to file your complaint over the phone.
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# # # **4. Complaint Resolution Process**
Once your complaint is filed, MOHRE will initiate the resolution process:
- MOHRE will review your complaint and contact both you and your employer to resolve the issue amicably.
- If the issue cannot be resolved through mediation, MOHRE may escalate the case to the **Labor Court**.
- You will be notified of the progress via SMS, email, or through the MOHRE app.
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# # # **5. Follow Up on Your Complaint**
- Use the reference number provided to track the status of your complaint online or by contacting MOHRE.
- Attend any meetings or hearings scheduled by MOHRE or the Labor Court.
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# # # **Important Notes**
- Ensure all information provided in your complaint is accurate and truthful. Filing a false complaint can lead to legal consequences.
- If you are outside the UAE, you can still file a complaint through the MOHRE website or app.
- MOHRE is committed to protecting workers’ rights and ensuring fair treatment in the workplace.
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# # # **Conclusion**
Filing a complaint with MOHRE is a straightforward process designed to address labor-related issues efficiently. By following the steps outlined above, you can ensure that your complaint is handled promptly and professionally. For further assistance, visit the MOHRE website or contact their customer service at **80060**. Remember, your rights as an employee are protected under UAE labor laws, and MOHRE is there to help you resolve any disputes.
