03/04/2023
๐๐ง๐๐ฎ๐ญ๐ก๐๐ง๐ญ๐ข๐๐ข๐ญ๐ฒ ๐๐๐๐๐ญ๐ข๐ฏ๐๐ญ๐ข๐จ๐ง ๐๐๐ฌ๐ ๐๐ญ๐ฎ๐๐ฒ
As per amazon policy whenever you attach yourself with an existing listing either its Soft approval or not you should get permission from brand (Just like wholesale) or buy inventory from brand itself or authorized brand distributor & wholesaler in order to avoid counterfeit and inauthenticity issues.
๐๐๐๐ค๐ ๐ซ๐จ๐ฎ๐ง๐/ ๐๐๐ฌ๐ ๐ก๐ข๐ฌ๐ญ๐จ๐ซ๐ฒ:
Seller received a notification from Amazon on March 2, 2023 that your account is being deactivated due to selling inauthentic products and mentioned 3 asins.
Seller approached us on 2nd March 2023 after multiple failed attempts, We took up his case and after detailed case study we found that they don't have invoices from present supplier invoices we had to convince amazon to allow us to provide future supplier invoices which is authentic as per amazon criteria.
๐๐ซ๐ข๐ญ๐๐ซ๐ข๐ ๐๐จ๐ซ ๐๐ฎ๐ญ๐ก๐๐ง๐ญ๐ข๐ ๐ฌ๐ฎ๐ฉ๐ฉ๐ฅ๐ข๐๐ซ:
Best you can do is if you can't convince brands you should ask from them about their authorized distributor or wholesaler.
๐๐จ ๐๐ก๐๐๐ค ๐ญ๐ก๐ ๐๐ฎ๐ญ๐ก๐จ๐ซ๐ข๐ณ๐๐ญ๐ข๐จ๐ง ๐จ๐ ๐ฌ๐ฎ๐ฉ๐ฉ๐ฅ๐ข๐๐ซ๐ฌ ๐ฐ๐ ๐ฌ๐๐ญ ๐ญ๐ก๐ ๐๐๐ฅ๐จ๐ฐ ๐๐ซ๐ข๐ญ๐๐ซ๐ข๐.
โข Supplier have physical and online selling presence
โข Supplier invoice shows complete details like Email, Phone Number,
Website, and Address.
โข We used an app named Google earth to check supplier presence on Google
map.
โข Suppliers have brand authorization letters and other documents from
brand
โข We check every product quality before placing an order because we donโt
face this problem in future
โข Contacting the original brand to verify the supply chain.
โข Checking UPC and other product identifiers to ensure they match the
product.
โข Another important thing whenever you approach an new wholesaler or distributor via call make sure from them that in case of deactivation or amazon verify this purchase they are going to verify our purchase to amazon.
๐๐๐ฅ๐ข๐ ๐๐ง๐ฏ๐จ๐ข๐๐๐ฌ ๐๐ซ๐ข๐ญ๐๐ซ๐ข๐:
โข Name on your invoice must match your amazon
โข Physical addresses match
โข Match email address
โข Phone number match
โข Quantity same as you are mentioning in your inventory
โข No hand writing on invoice
โข Payment term on invoices shows payments was made
โข These documents must be authentic and unaltered.
โข These documents should reflect at least 10 units of inventory.
Please include the business details for your new supplier, including the business name, business phone number, business address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier's information.
You may remove pricing information, but the rest of the document must be visible.
๐๐จ๐ฐ ๐๐ฆ๐๐ณ๐จ๐ง ๐๐๐ญ๐๐ก๐๐ฌ:
Amazon can catch if your are selling authentic or inauthentic items due to below mentioned reason:
If any of your buyers complained about product authenticity like (item is different from original, packaging is not same as in listing, item models are not same, condition is not new) this complaint can be in form of negative feedback, review or directly to amazon so seller won't be able to see.
Amazon does read buyer seller messages if any buyer complaint in these messages amazon can pick from that.
Sometimes competitors make such complaints to amazon from their buyers account.
Only defense above scenarios you can have is you should have invoices from the authentic supplier of that product. To prove authenticity of your product and supply chain.
If you have any query feel free to ask
Muhammad Shamas
Amazon Account Reinstatement
