Import by car:
- rays can be picked up in 's Hertogenbosch
- we can arrange transport to the Netherlands, Belgium, Germany and Austria, price is 100 Euros and up
Import by plane:
- you need an Import license to bring live animals into your country
- shipping is 500 Euro and up depending on the amount of boxes
Terms for ordering fish from Duketown Stingrays. Poison
- A stingray is a dangerous fish; it has poisonous barbs on its tail!
- Duketown Stingrays takes no responsibility for any accidents due to any form of contact with the stingrays we supply. Before you order
- Read up on keeping stingrays and other fish so you know the basics.
- Provide an aquarium with water parameters that are suitable for the fish you intend to order/keep, stingrays grow large and need a big tank.
- Fish cannot be returned or swapped.
- Many countries require an import license, get this sorted out first before you order. Look for an import agent that can help.
- Make sure stingrays are legal in your country/state. Ordering
- Orders can be done in the webshop or by email, once an order is confirmed the payment must be received within 7 days unless agreed otherwise.
- Once a payment has been made there will be no refunds unless we cannot supply the ordered fish. Payment
- Payment for the order can be transferred to bank account IBAN NL23 INGB 0006 5083 06 Duketown Stingrays, Koenendelseweg 3, 5222BG ‘s-Hertogenbosch, The Netherlands. Shipping
- A shipping date will be agreed upon within 14 days after the payment is received unless agreed otherwise.
- Duketown Stingrays will provide a health certificate and an invoice. Our export agent will take care of any additional export papers.
- Buyer is responsible for all paperwork on their side, for example: import license (many counties require this), tax forms etc…. Arrival
- Problems with fish or D.O.A. (death on arrival) must be reported within 12 hours of arrival. Photos according to our wishes must be provided as proof.
- We take no responsibility for the fish after they have been put in the buyer’s aquarium, as we have no control over the water parameters in the tanks.
